Blue Screen of Death tcpip.sys error

I randomly get a system crash with DRIVER_IRQL_MOT_LESS_OR_EQUAL with the tcpip.sys code. I've tried everything the internet says to do but it keeps coming back. Command prompt resets, driver updates, corrupt file scans, etc I can't figure it out. I have error logs but I don't know what to do with them or what exactly they are trying to tell me. I'd love any help. I use this PC for gaming and is about 4 years old. OS is as follows:

Intel(R) Core(TM) i5-4670 CPU @ 3.4Ghz

RAM: 24 GB

64-bit operating system

AMD Radeon r9 200 series GC

Hi LMJ_501, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

tcpip.sys is a Windows component which means something else drove it into Fault.

Sometimes BSOD issues are actually caused by the programs and/or games you are running. So it would be a good idea to check with their makers and forums about any known issues. Although the specs are pretty good, check to be sure they are at least at minimum.

BSOD issues while gaming, which puts the system under a lot of stress, can be caused by heat issues even if the over-all temps are not excessive.

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Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...

We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/sha...

Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add...

Zip or upload the contents of C:\Windows\minidump
Use OneDrive to upload collected files
http://social.technet.microsoft.com/Forums/en-U...

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BCCode: D1 0x000000D1

Think Video drivers mainly though it can be others. See the driver section in my generic bluescreen troubleshooting methods below. BIOS, low level chipset drivers, antivirus/antispyway/security programs, and other drivers can also cause this.

BCCode: d1 0x000000d1 <-- read this link
http://www.faultwire.com/solutions-fatal_error/...*1210.html

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This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...

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Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so. <-- best method
www.memtest.org

MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtes...

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box -> Windows Memory Diagnostics
at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory
Diagnostic".

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After doing ALL the updates you can, and if the issue continues, then run
Driver Verifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html

Using Driver Verifier
https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If DriverVerifier creates a minidump upload it and post the link here so we can analyze it.

Here to help,

Rob

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Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

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Thank you for the reply, it means a lot! I've looked at the error log and I get errors like this:

roblem signature
Problem Event Name: BlueScreen
Code: d1
Parameter 1: ffffc504de656da8
Parameter 2: 2
Parameter 3: 0
Parameter 4: fffff80724fbaf78
OS version: 10_0_18362
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: AV_VRFK_tcpip!IpSecGetSecurityContext

and

Problem signature

Problem Event Name: LiveKernelEvent
Code: 193
Parameter 1: 810
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_18362
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x193_DxgkrnlLiveDump:810__dxgkrnl!DxgCreateLiveDumpWithWdLogs
Server information: 4c32a679-efc4-4b1d-8b7a-7a56636fcb2c

Are these useful or do you need the ones from the event viewer?

I already did the Memtest86 over a 6 hour period and it didn't find an issue.

I went through device manager and checked all the drivers and it says its up to date, I updated my graphic card's driver through its interface.


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Please review my initial reply above. We need the actual DMP files uploaded as indicated so we can download them for analysis.

Rob

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Have been able to resolve the issues? If not, posting the DMP files might allow us to provide better help.

Rob

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Question Info


Last updated May 16, 2024 Views 6,723 Applies to: