Blue Screen issues because of amdppm.sys and dxgkrnl.sys

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues with Blue Screen on your PC. For further clarity on the issue, I would like to know if you are able to boot to the desktop.

Based on the analysis of dump files, the files amdppm.sys and dxgkrnl.sys are causing the Blue Screens. The file amdppm is related to AMD processor drivers and dxgkrnl.sys is related to the graphics drivers.

If you are able to boot to the desktop normally, then you can try following the suggestions mentioned below and see if that helps.

Method 1:

Try changing the registry settings for AMD drivers and see if that helps.

1.    Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for ‘Run’.

2.    In Run dialog box, type ‘regedit’ and hit Enter.

3.    On the left hand pane navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\amdppm

4.    On the right hand pane look for Start DWORD key

5.    Now double-click on the key and change the Value Data to 4

6.    Restart the PC.

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. To backup and restore registry key, refer to this link.

Method 2:

Update the graphics card drivers and see if that helps. You can download and install the drivers from Dell website

Let us know how it goes.

Regards,

Prakhar Khare

Microsoft Community – Moderator