Blue screen error

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hi everyone

i too am getting a blue screen error.

i am on the latest version of windows 7 home premium and get the following error:

Technical Information

*** stop: 0x0000001e (0xffffffffc0000005, 0xffffff88008556360, 0x0000000000000001, 0x0000000000000971)

***rapportcerberus64-801128.sys-

address

fffff88008556360 base at fffff880084d6000, datestamp 54caoa95

anyone have a clue what this error is telling me and google is no help at all.

 

Question Info


Last updated July 13, 2019 Views 270 Applies to:
Answer
Answer

Uninstall Rapport. It commonly conflicts with the installed anti-virus. Please provide dump files if you continue to see blue screen errors after removing Rapport.

Please upload copies of your dump files as shared files (excluding any more than one month old or before you used a system restore point) to your OneDrive with a link here.

 

The dump file will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

For help with OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Gerry
Stourport-on-Severn, Worcestershire, England
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