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Blue Screen: CRITICAL PROCESS DIED

Hello!

On Feb 11, 2018 suddenly, I got a blue screen stating that my PC ran into a problem and needs to restart. I was directed to visit "windows.com/stopcode", reporting: CRITICAL PROCESS DIED.

I have not installed any applications nor connected any hardware. It might have happened after an auto update of Intel Driver ( I am not sure : but this was the last auto update )! 

I do not get the Blue Screen when I am offline. I have gone through all the following steps:

  • Checked for updates
  • Updated drivers
  • Scanned device performance and health
  • Ran Windows Defender Offline
  • Turned fast startup on or off 

All of these steps were conducted successfully and had no problems of any sort reported.

I did not have any new software for removal. Neither I had any external hardware to remove.

I even deleted all the files in Windows/SoftwareDistribution.

Still was getting the following (only when I am connected to the Internet)

Eventually, I decided to STOP all auto updates. I did that through "Services.msn" through "windows update" and also from the Control Panel, through "Systems" (Advanced System Settings). Since then, I can work peacefully online.

Any additional suggestions to stop this screen from popping up???

Regards

Hi,

Critical process died error indicates that a critical system process died. Let's try other methods to help you resolve the issue.

Method 1: Clean boot

Perform a clean boot to help eliminate software conflicts that might be causing the issue. Refer to this article on how to perform a clean boot.

Method 2: SFC and DISM scan

Run the SFC and DISM scan to help check the integrity of the operating system. Refer to this Forum Article on how to run the SFC and DISM scan.

Get back to us with the outcome so we can provide further assistance.

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Also, it may help to look at the minidump files from the blue screen crashes.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/share-file-folder

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

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Thank you Ann Ros...

As a matter of fact I ran both the SFC and a DISM scan, earlier. They were both successful, with no errors reported.

I had not try a Clean Boot before. I did try it, and I am back to normal booting.

Hope this will solve the problem. Will remain online with the auto update  features turned on.

By the way,I did additional Windows updates:

A) 2018-02 Cumulative Update V 1709 (KB4074588)

B) Windows Malicious Software Removal Tool (KB890830)

They were both successfully installed.

So far I am running smoothly, and let's hope it will keep going ....

Thanks for your help

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Dear auggy, 

When I checked the MiniDump folder: it was empty...

However;  I ran both the SFC and a DISM scan, earlier. They were both successful, with no errors reported.

I had not try a Clean Boot before. I did try it, and I am back to normal booting.

Hope this will solve the problem. Will remain online with the auto update  features turned on.

By the way,I did additional Windows updates:

A) 2018-02 Cumulative Update V 1709 (KB4074588)

B) Windows Malicious Software Removal Tool (KB890830)

They were both successfully installed.

So far I am running smoothly, and let's hope it will keep going ....

Regards

RRZ

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Thanks for the follow-up

If the Minidump folder was empty make sure there is not an application setup up to delete dump files such as CCleaner.

Hopefully though the blue screen errors have resolved.

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Last updated May 18, 2024 Views 10,000 Applies to: