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Blue Screen (BSOD) Windows 10 Build 1709

Hi All,

Our program, which runs smoothly in all series of windows, started to give a blue screen with the newly released windows 10 build 1709.
The program gives a blue screen error between 3 and 20 minutes during the running time.
Thank you for your help and ideas.

Dump file example

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8e116dd2ca9, Address of the instruction which caused the bugcheck
Arg3: fffffe809694eec0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
win32kbase!XEPALOBJ::vRemoveFromList+b5
fffff8e1`16dd2ca9 48898878050000 mov qword ptr [rax+578h],rcx
CONTEXT: fffffe809694eec0 -- (.cxr 0xfffffe809694eec0)
rax=0000000000000000 rbx=fffffe809694f970 rcx=0000000000000000
rdx=fffff897029b82a0 rsi=fffffe809694f970 rdi=fffffe809694f968
rip=fffff8e116dd2ca9 rsp=fffffe809694f8b0 rbp=000000000088000b
r8=fffffe809694f778 r9=0000000000000001 r10=7ffffffffffffffc
r11=0000000000389000 r12=0000000000000000 r13=0000000000000001
r14=000000003d01112b r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
win32kbase!XEPALOBJ::vRemoveFromList+0xb5:
fffff8e1`16dd2ca9 48898878050000 mov qword ptr [rax+578h],rcx ds:002b:00000000`00000578=????????????????
Resetting default scope
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: dexo.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff8e116db7253 to fffff8e116dd2ca9
STACK_TEXT:
fffffe80`9694f8b0 fffff8e1`16db7253 : fffff897`000003a0 00000000`0088000b 00000000`0088000b fffff8e1`16de0997 : win32kbase!XEPALOBJ::vRemoveFromList+0xb5
fffffe80`9694f900 fffff8e1`16db715b : fffff897`000003a0 00000000`00000000 00000000`0088000b fffff897`02957010 : win32kbase!SelectPaletteWorker+0xcf
fffffe80`9694f950 fffff8e1`16aec8db : 00000000`00000001 00000000`3d01112b 00000000`00000000 00000000`00000000 : win32kbase!GreSelectPalette+0x3b
fffffe80`9694f990 fffff8e1`16aec863 : 00000000`ffffffff fffffe80`9694fa80 00000000`3d01112b 00000000`0088000b : win32kfull!_SelectPalette+0x53
fffffe80`9694f9d0 fffff801`8a17d553 : ffff9e85`d8b99080 00000000`ffffffff 00000000`00000000 fffff8e1`17041ae8 : win32kfull!NtUserSelectPalette+0x33
fffffe80`9694fa00 00007ff9`dbf41424 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`08d5fba8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ff9`dbf41424

FOLLOWUP_IP:
win32kbase!XEPALOBJ::vRemoveFromList+b5
fffff8e1`16dd2ca9 48898878050000 mov qword ptr [rax+578h],rcx
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32kbase!XEPALOBJ::vRemoveFromList+b5
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32kbase
IMAGE_NAME: win32kbase.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 0
STACK_COMMAND: .cxr 0xfffffe809694eec0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32kbase!XEPALOBJ::vRemoveFromList+b5
BUCKET_ID: X64_0x3B_win32kbase!XEPALOBJ::vRemoveFromList+b5

Followup: MachineOwner

[Moved from: Windows / Windows 10 / Devices & drivers]

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How recent was your upgrade to Windows 10 1709?

There seems to be some early adopter issues at this time with Windows 10 1709, if you can, I recommend you downgrade to your previous version until the Fall Creators Update matures with future cumulative updates.

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.

Press Control + Alt + Delete
Click Sign out

At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen
Continue to hold down the shift key while clicking Restart
Continue to hold down the shift key until the Advanced Recovery Options menu appears

Click Troubleshoot

Click Advanced options

Click Go back to the previous version of Windows

If the problem persists or you can’t rollback, I recommend downgrading to Windows 10 1703.

What is the make and model of the computer and which version of Windows originally came preinstalled?

I am going to recommend you downgrade to Windows 10 1703.

Step 1: download Windows 10 1703 from the following link:
https://tb.rg-adguard.net/index.php?sid=74a7cf5...

Step 2: create a bootable copy
https://answers.microsoft.com/en-us/windows/wik...

Step 3: perform a custom install
http://answers.microsoft.com/en-us/insider/wiki...
Best,
Andre
twitter/adacosta
groovypost.com

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Dear Andre,

Thank you very much for your reply.

Windows 10 Auto Update 1709 

The number of customers using the program is over 7000 degrees. And they all started to get the same error.

I can not ask customers to go to the product before 1709.

I'm not the only one who's experiencing problems.
sample:

https://community.embarcadero.com/forum/programming/8510-bluescreen-bsod-delphi-64-bit-tokyo-problem

https://community.embarcadero.com/forum/programming/8454-bluescreen-bsod-after-win10-fall-creators-update

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You need to contact the developer then to find out if they are aware of the problem and to kindly provide an urgent fix or solution.
Best,
Andre
twitter/adacosta
groovypost.com

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You need to contact the developer then to find out if they are aware of the problem and to kindly provide an urgent fix or solution.
I am the developer. There is no memory leak in the software like this.

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Please share the minidumps for a better analysis of the problem. Instructions can be found here:
http://answers.microsoft.com/en-us/windows/wiki...
Mark Yes below the post if it helped or resolved your problem

Opinions expressed are solely my own and do not represent the views or opinions of Microsoft.

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There are others who are experiencing this problem.
Does anyone know where to write for the Microsoft driver bug report?

email addres or url ?

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/bsod-on-onenote-2016-after-upgrade-to-windows-10/c448a899-c518-4a53-a6e0-05c6be4d25cd

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Hi Turan,

We appreciate the time you took to let us know about the issue you are experiencing with Windows 10 Version 1709. Your feedback is highly appreciated and will help us to improve our ability to serve you and other users. We highly encourage you to report the issue through the Windows Feedback Hub. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please note that the Feedback Hub can only be downloaded by anyone running Windows 10 or Windows 10 Mobile, allowing everyone to submit feedback to the Windows team at Microsoft. To report this issue or upvote an existing feedback item, follow the steps provided on this link.

Feel free to get back to us if we can help you with anything else.

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One thing to do is to test the RAM. See https://www.memtest86.com/download.htm.  If the RAM is fine, roll back from the Fall Creator's update. Also see http://www.tomshardware.com/forum/id-3596765/bsod-system-service-exception-win32kbase-sys.html. If memory test passes, then roll back from the Fall Creator's update. If that also fails, then reinstall Windows. 

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Hi All,

Thank you all for your answers.

I solved the problem, I solved the problem with a multi-thread change.

Thank you.

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Hi,

What exact steps did you take to resolve the issue?

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Question Info

Last updated October 16, 2018 Views 1,471 Applies to: