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Blue screen and I don't know what to do

I was just playing some games until my PC shutted down and went through a blue screen, I waited for an hour when it said 100% and nothing happened. So, I watched a video saying I can go to safe mode and look for the error code. Im in safe mode now but Im not sure if anything changed or how I can go back to normal,
I received the code  0x0000001a 

Im not sure what to do to prevent this, Im scared it'll happen again

Hi Asher,
I'm Sumit, here to answer your query at the Microsoft Community.

Apologies about the experience. We can try normal mode once. If you restart the computer, it should boot in the normal mode.

I think some peripherals connected to the PC might have been caused by that. Before booting to the normal mode, could you please disconnect everything apart from keyboard and mouse?

If it still BSODs to a blue screen, likely the GPU has become faulty. More on that later.

I am eagerly awaiting your response and am committed to working with you until we reach a resolution.
Sumit

Working on IST
Always include PC Specifications with the problem. Additionally, ensure all the latest quality updates have been installed.

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Hello, thank you so much for responding back but I contacted microsoft support through their live widget and the person that helped me out fixed the issue and the case was resolved.

Thank you for your time trying to help out :)

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Awesome! Thank you for letting us know.

Have a great week!
Sumit

Working on IST
Always include PC Specifications with the problem. Additionally, ensure all the latest quality updates have been installed.

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Last updated March 27, 2025 Views 9 Applies to: