Blue screen and error code: 0x0000008E (0xC0000005, 0x8243BA8D, 0xE3452BB4, 0x00000000)__

I get the above error message and a blue screen when the computer is just sitting idle not doing anything.  Usually it is when the internet is open but not surfing.  Can anyone help me figure this out.  The video adapter is an Intel 82945G express shipset family and I have checked to see if it is up to date and the driver says it is up to date.

Any help?

|
Answer
Answer
Hi,

Update your driver, BIOS, and any control software and then work back through the troubleshooters
above if needed.

Could be a driver related issue. Update your drivers manually by looking at System maker and
Device maker's sites.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually
be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and
then go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

Hope these help.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

1 person found this reply helpful

Was this reply helpful?

Yes
No

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Answer
Answer

Hi,

Did you check the System Maker's Site (Motherboard Maker's for custom systems) and then
Intel Downloads?

After checking the System Maker's Site 

Intel - Downloads - set to Graphics and then the other parameters as needed.
http://downloadcenter.intel.com/

===========================================================

Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).

http://social.answers.microsoft.com/Forums/en-US/vistarepair/thread/3deab2fa-4000-4136-8c78-a3d22b1db009

We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

--------------------------------------------------------------------------------------------------------------

Two primary causes of this blue screen are video drivers and BIOS - Check with System Maker's
Site for Display Adapter (Video) and BIOS and then Device Maker's site for latest Video. It can be
other drivers so check while there. Turn OFF auto-driver installation as those are older and if
Windows Updates suggests a driver just HIDE it. Antivirus is another possibility.

See Generic Driver Update Methods in next message.

BCCode: 8E  0x0000008E is same as 0x1000008E

Cause

The KERNEL_MODE_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To interpret it, you must identify which exception was generated.

Common exception codes include the following:

  • 0xC0000005: STATUS_ACCESS_VIOLATION indicates that a memory access violation occurred.

Resolving the Problem

If you are not equipped to debug this problem, you should use some basic troubleshooting techniques:

  • Make sure you have enough disk space.
  • If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
  • Try changing video adapters.
  • Check with your hardware vendor for any BIOS updates.
  • Disable BIOS memory options such as caching or shadowing.

If you plan to debug this problem, you might find it difficult to obtain a stack trace. Parameter 2 (the exception address) should identify the driver or function that caused this problem.

If you do not know the specific cause of the exception, consider the following items:

  • Hardware incompatibility. Make sure that any new hardware installed is listed in the Microsoft Windows Marketplace Tested Products List.
  • Faulty device driver or system service. A faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error.

If the bug check message lists a driver by name , disable or remove that driver. Also, disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence and the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you have to start the computer by using the Recovery Console to access the file.

If the problem is associated with Win32k.sys, the source of the error might be a third-party remote control program. If such software is installed, you can remove the service by starting the system by using the Recovery Console and then deleting the offending system service file.

Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing bug check 0x1E. You can disable memory caching of the BIOS to try to resolve the error. You should also run hardware diagnostics, especially the memory scanner, that the system manufacturer supplies. For more information about these procedures, see the owner's manual for your computer.

The error that generates this message can occur after the first restart during Windows Setup, or after Setup is finished. A possible cause of the error is lack of disk space for installation and system BIOS incompatibilities. For problems during Windows installation that are associated with lack of disk space, reduce the number of files on the target hard disk drive. Check for and delete any temporary files that you do not have to have, Internet cache files, application backup files, and.chkfiles that contain saved file fragments from disk scans. You can also use another hard disk drive with more free space for the installation.

You can resolve BIOS problems by upgrading the system BIOS version

BCCode: 8E  0x0000008E is same as 0x1000008E  <-- read this link
http://www.faultwire.com/solutions-fatal_error/KERNEL-MODE-EXCEPTION-NOT-HANDLED-0x0000008E-*1151.html?order=date

=============================================

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my_event_viewer.html

-------------------------------------------------------------------------

Also do this so you can see the likely bluescreens. (If needed)

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
http://www.winvistatips.com/disable-automatic-restart-t84.html

-------------------------------------------------------------------------

This is my generic bluescreen troubleshooter :

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen info
that would help. Such as the BCC and the other 4 entries on the lower left. And any other error
information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery
Options if your system has that installed by the maker.

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Vista
http://www.vistax64.com/tutorials/76905-system-restore-how.html

-------------------------------------------------------------------------

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  - 
RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker
(SFC.exe) program generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

-------------------------------------------------------------------------

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

-------------------------------------------------------------------------

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

-------------------------------------------------------------------------

In some cases this might be required.

StartUp Repair from Recovery Options or Vista disk

How to do a Startup Repair
http://www.vistax64.com/tutorials/91467-startup-repair.html

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

Was this reply helpful?

Yes
No

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated July 30, 2021 Views 15,705 Applies to: