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Blue screen and cannot sign in to Microsoft account

Hi,

My PC is experiencing the blue screen of death all of a sudden. It tried to perform automatic repair and diagnose but doesnt seem to work. I tried all troubleshooting options; reset, startup repair, uninstall updates, command prompt. But every time it requires signing in to my microsoft account.

I definitely put in the correct password as I am able to log in microsoft website, but somehow says “The password is incorrect. Try again”.

I tried going into safe mode, both with and without networking, then the device ran into a problem and needs to restart screen pops up and its back to square one.

Weeks ago i had the same problem of not able to sign in to microsoft account but was still able to access desktop windows. This time not able to. Fyi, im running on windows 10 pro

Please advice

Hi, I am Dave, I will help you with this.

If you are blocked by a password in the Recovery Environment, then, you will need to create a bootable Windows 10 USB on another working PC and boot your PC from that, then rather than installing Windows 10, select ‘Repair this Computer’ that will give you access to the Recovery Environment from there

In the Recovery Environment on the USB, try each recovery option, you will not be blocked by a password.

Click this link:
https://www.microsoft.com/en-us/software-downlo...
to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), you can create a bootable USB flash drive (min 8GB) using that tool

Then, Boot your PC from the Installation Media you just created (change Boot Order in your BIOS)
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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Question Info

Last updated April 17, 2025 Views 90 Applies to: