Blue screen 0x1000008e when playing youtube videos

original title: Blue screen of death when playing youtube videos

Every time I play a video on line say from Youtube, my machine crashes.  Thought it may be an issue with the ram but have increased that from 1gb to 2gb and I am still getting the same issue.

The error code being shown is

 BCCode: 1000008e
  BCP1: C0000005
  BCP2: 81E83AB4
  BCP3: AF3B393C
  BCP4: 00000000
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1

Please help!


Question Info

Last updated May 9, 2019 Views 1,409 Applies to:


·        Did you made any recent changes to your computer or printer before this issue occur?

·        Are you able to boot to the desktop?

·        Which Internet Explorer are you using to view the videos from youtube?

I would suggest you try the below mentioned methods and check if the issue persists.

Method 1:

I would suggest you to follow the troubleshooting steps related to similar issue provided bySyed Karim in the link provided below:


Method 2:

I would suggest you to follow the steps provided in the article below and check if it helps in resolving the issue:

Method 3:

I would also suggest you toupgrade the BIOS and check if the issue still persists:

Disclaimer: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

Hope this helps.


Thanks and Regards,
John S Rubdy – Microsoft Support
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John Rubdy
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