Blinking underscore while opening the computer

Hi,

Image is not showing, but Community does have software problems

Follow these Dell troubleshooting steps:

"Computer Will Not Boot to Microsoft Windows 8 or Windows 8.1"

http://www.dell.com/support/article/us/en/19/SLN115652/EN

Table of Contents:

1. Specific Windows 8 No Boot Issues
2. Verify the Computer Finishes Initial Power-Up (POST)
3. Repair your Windows 8 Operating System
4. Check for Specific Error Messages
5. Run a Computer Diagnostic: If you are unable to boot the system to access the Dell Online Diagnostics, use the Dell Pre-boot System Diagnostics.
6. Rest the BIOS to Default Values
7. Unplug All External Devices
8. Virus and Malware Troubleshooting
9. Restore the Operating System to Factory Settings

"What Dell diagnostic tools can I use to fix hardware problems?"

http://www.dell.com/support/article/us/en/19/SLN114988/EN

"Resolve Hardware Issues Using ePSA or PSA Diagnostics and Guide to Error Codes"

http://www.dell.com/support/article/us/en/19/SLN133583/EN

Cheers.

Hey there MEHRUFK, This issue is a huge problem for many techs out there and hard to solve. A simple system restore (if you can do it) or system repair can usually fix it though. I found a possible fix from a mr. ptolomy_was_right on tomshardware. I will post his answer here for simplicity.

1. Put the Windows 7 installation disc in the disc drive, and then start your computer.
2. Hold down Option key till all available disks are displayed and select DVD. Press a key when you are prompted.
3. Select a language, a time, a currency, a keyboard or an input method, and then 4. click Next.
5. Click Repair your computer.
6. Click the operating system that you want to repair, and then click Next.
7.In the System Recovery Options dialog box, click Command Prompt.

Type (these commands are safe)
Code: Bootrec.exe /FixMbr
Code: Bootrec.exe /FixBoot
Code: Bootrec.exe /RebuildBcd
*Press ENTER after each command.*
*Restart your computer.*

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.



Source: http://www.tomshardware.com/forum/209-69-window...

Hi MEHRUFK,

Boot your laptop, on the Dell Screen repeatedly press F12

From the resulting menu choose Dell Diagnostics

What is the result of running that?