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blank blue screen after welcome in windows XP

I have XP with SP3 installed. When I switch on, the "Welcome" screen comes on as usual, then the screen goes blue and nothing further happens. No error messages. The mouse pointer shows and can be moved.

I can boot in safe mode and have backed up all data. I tried restoring to previous day then to day before that, but to no avail. The day before that I removed two viruses, Win32: Malob-KF and Hoblig-B, so I am reluctant to restore to an even earlier date. I have Avast anti-virus and it caught these in a routine boot scan. I don't know where these came from as I am careful about websites and emails; they must have somehow slipped past the real time shield. I tried scheduling another boot scan, but nothing seemd to happen in either normal or safe mode.

I have tried searching the Internet for help, but other people with a similar problem always seem to have got error messages or did not have SP1-3 installed.

Grateful for any help.

Answer
Answer
Hi,

We are glad that the issue is fixed.
Blue screen could be because of many reasons, bad hardware or software can cause blue screen or it could be because of virus as well. I suggest you to download from trusted websites only.

Do let us know in future if you have any issues with Microsoft Windows.

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Hi,

 

Have you made any changes to the computer prior to the issue?

Method 1: Since you are able to boot in safe mode, try performing clean boot from safe mode and see if that helps.
 
How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353
 
Note: After troubleshooting follow the section “Steps to configure Windows to use a Normal startup state” from the article mentioned above.
Method 2: I would suggest you to perform a full system scan just to be safe.
Here is a link that will give you information on how to perform a full system scan:
http://www.microsoft.com/security/scanner/en-us/default.aspx
Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.
Note 1: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

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Last updated March 24, 2025 Views 6,067 Applies to: