Black screen before login on laptop, NO cursor

Hi, Tyler Fr49

Welcome to the Microsoft Community.

Thank you for your feedback. When you encounter a black screen and no cursor after booting up, it may be caused by hardware problems or corrupted system files. Here are some troubleshooting options:

1. Press and hold the power button for about 10 seconds to force the laptop to turn off. Wait for a few seconds and then press the power button again to turn on the laptop and see if the problem is solved.

2. Make sure all external devices (e.g. USB devices, external monitors, printers, etc.) are disconnected. Check and make sure that the laptop's cooling fan is working properly to prevent overheating issues.

Using Recovery Mode and Repair Tool

3. Reboot your computer and press and hold the keys F2, F10, Del, etc. (the keys are different depending on your computer model) to enter the BIOS/UEFI setup.

Check that the first boot entry is correctly configured for the internal hard disk and make sure the hard disk is connected properly.

If the above methods do not work, in order to rule out system problems, you can try to reinstall windows.

How to: Perform a Custom Installation of Windows 11 and Windows 10 - Microsoft Community

For file backup, you can refer to the following link:

Rescue Files when Windows Won't Start - Microsoft Community 

If the problem still exists, it is recommended to contact a professional technician or computer after-sales service department for further checking and fixing.

I look forward to your feedback.

Best Regards,

Aaron| Microsoft Community Support Specialist

Hello,

I waited a few days and then tried turning it on again. The logo appeared, but then it ran out of battery. Charged it and restarted and it is back to the same state

Sorry the first reply didn't address your query, you clicked on no help. Based on your description, it appears that you have a problem with your computer hardware. This was mentioned in my first reply. I suggest you contact a professional computer repairer or the manufacturer's after-sales service for help.

I hope the above information is helpful to you!