Black screen after upgrading RAM.

I decided to upgrade my ram but I got a big problem now. I got a pre built pc (Asus ROG strix g10ce) and I was advised by my friend to change the ram bc it was only 16gb. So I did change it to 2x16gb ddr4 3200mhz. Everything was fine for couple of hours then it started crashing. Both monitors go black screen, sound plays for a second and then glitches and I have to turn it off manually. Any ideas? Is it bc of the pre built? I'm like 90% sure the ram is capable so could it just be faulty or smth?

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Hello, my name is Anis. I'll be glad to help you today.

Please run Windows Memory Diagnostics tool to verify the integrity of the memory sticks.

Type Windows Memory Diagnostic at the Windows search bar. When it appears, click on it to open.

Select "Restart now and check for problems"

Allow the system to complete to process. Kindly let me know the result for further troubleshooting.

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Last updated April 16, 2025 Views 22 Applies to: