Bitlocker Drive Encryption Wizard has stopped working

Hi

My name is Lester and hopefully, this helps answer your question.

This error usually comes up if your TPM is not up to date, you can update it through your manufacturers website, moreover follow the steps below if all is up to date.

Solution 1. Enable bitlocker on gpedit

- Press Windows key + R then type in gpedit.msc click OK.
- Click Computer configuration> Administrative templates > Windows components> Bitlocker Drive Encryption
- double-click on Require additional authentication at startup
- Click on Enabled and Allow BitLocker without a compatible TPM
- Restart the PC and check

Solution 2. Clear TPM (Trusted Platform Module)

You may refer to this link reference for the steps: https://windowsreport.com/bitlocker-failed/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.


If none will work from the above solution I suggest to do an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

1. go to this link: https://www.microsoft.com/en-us/software-downlo...

2. Select Download tool, and select Run. You need to be an administrator to run this tool.

3. On the License terms page, if you accept the license terms, select Accept.

4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.

5. After downloading and installing, it should be back to normal.


I hope this will help.


Lester
Independent Advisor

Hi

My name is Lester and hopefully, this helps answer your question.

This error usually comes up if your TPM is not up to date, you can update it through your manufacturers website, moreover follow the steps below if all is up to date.

Solution 1. Enable bitlocker on gpedit

- Press Windows key + R then type in gpedit.msc click OK.
- Click Computer configuration> Administrative templates > Windows components> Bitlocker Drive Encryption
- double-click on Require additional authentication at startup
- Click on Enabled and Allow BitLocker without a compatible TPM
- Restart the PC and check

Solution 2. Clear TPM (Trusted Platform Module)

You may refer to this link reference for the steps: https://windowsreport.com/bitlocker-failed/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.


If none will work from the above solution I suggest to do an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

1. go to this link: https://www.microsoft.com/en-us/software-downlo...

2. Select Download tool, and select Run. You need to be an administrator to run this tool.

3. On the License terms page, if you accept the license terms, select Accept.

4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.

5. After downloading and installing, it should be back to normal.


I hope this will help.


Lester
Independent Advisor

Hi Lester,

Thank you so much for the reply.

I have tried the steps you have mentioned, but it still gives the same error.

The unit does not have TPM installed.

Running Windows 10 Pro v1903. Prior to the last attempt, all updates and drivers were verified and installed accordingly. Also ran the following:

• SFC/ Scannow
• CHKDSK /f /x /r
• dism /online /cleanup-image /restorehealth

The GP was amended as per the recommendation.

This is the report form the event viewer:

Log Name:      Application

Source:        Application Error

Date:          2019/10/21 13:35:50

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DVTLB7H4J72.jhbdvt.co.za

Description:

Faulting application name: BitLockerWizardElev.exe, version: 10.0.18362.1, time stamp: 0xbba3e6a7

Faulting module name: BDEHDCFGLIB.dll, version: 10.0.18362.1, time stamp: 0x1cf6d21a

Exception code: 0xc0000005

Fault offset: 0x00000000000015a5

Faulting process id: 0x2b1c

Faulting application start time: 0x01d58803b0144477

Faulting application path: C:\Windows\System32\BitLockerWizardElev.exe

Faulting module path: C:\Windows\System32\BDEHDCFGLIB.dll

Report Id: 90ef505f-48cc-46c2-8c89-a57753818f70

Faulting package full name: 

Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2019-10-21T11:35:50.659490500Z" />

    <EventRecordID>3842</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DVTLB7H4J72.jhbdvt.co.za</Computer>

    <Security />

  </System>

  <EventData>

    <Data>BitLockerWizardElev.exe</Data>

    <Data>10.0.18362.1</Data>

    <Data>bba3e6a7</Data>

    <Data>BDEHDCFGLIB.dll</Data>

    <Data>10.0.18362.1</Data>

    <Data>1cf6d21a</Data>

    <Data>c0000005</Data>

    <Data>00000000000015a5</Data>

    <Data>2b1c</Data>

    <Data>01d58803b0144477</Data>

    <Data>C:\Windows\System32\BitLockerWizardElev.exe</Data>

    <Data>C:\Windows\System32\BDEHDCFGLIB.dll</Data>

    <Data>90ef505f-48cc-46c2-8c89-a57753818f70</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

This is from the DXDIAG:

+++ WER5 +++:

Fault bucket 1221603847644884462, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: BitLockerWizardElev.exe

P2: 10.0.18362.1

P3: bba3e6a7

P4: BDEHDCFGLIB.dll

P5: 10.0.18362.1

P6: 1cf6d21a

P7: c0000005

P8: 00000000000015a5

P9: 

P10: