Bitdefeder: Rescue Environment says "your windows recovery image seems to be missing" on windows 11

Hi Dimitris,

I guess BitDefender's Rescue Environment depends upon Windows RE to work correctly.

Open admin Command Prompt and run these commands to check the status of WinRE on your computer:

• reagentc /info

• bcdedit

• diskpart

• list vol

Copy the output of each command and include it in your reply.

Dear Ramesh,

Thank you for your quick reply. The output for each command is:

1)reagentc /info

C:\Windows\System32>reagentc /info
Windows Recovery Environment (Windows RE) and system reset configuration
Information:

Windows RE status: Enabled
Windows RE location: \\?\GLOBALROOT\device\harddisk1\partition3\Recovery\WindowsRE
Boot Configuration Data (BCD) identifier: 7fe8b60b-934f-11ed-b2de-888888888788
Recovery image location:
Recovery image index: 0
Custom image location:
Custom image index: 0

REAGENTC.EXE: Operation Successful

2)bcdedit:

Windows Boot Manager
--------------------
identifier {bootmgr}
device partition=\Device\HarddiskVolume3
path \EFI\Microsoft\Boot\bootmgfw.efi
description Windows Boot Manager
locale en-US
inherit {globalsettings}
default {current}
resumeobject {7fe8b609-934f-11ed-b2de-888888888788}
displayorder {current}
toolsdisplayorder {memdiag}
timeout 30

Windows Boot Loader
-------------------
identifier {current}
device partition=C:
path \windows\system32\winload.efi
description Windows 11
locale en-US
inherit {bootloadersettings}
recoverysequence {7fe8b60b-934f-11ed-b2de-888888888788}
displaymessageoverride Recovery
recoveryenabled Yes
isolatedcontext Yes
allowedinmemorysettings 0x15000075
osdevice partition=C:
systemroot \windows
resumeobject {7fe8b609-934f-11ed-b2de-888888888788}
nx OptIn
bootmenupolicy Standard

3)diskpart:

Microsoft DiskPart version 10.0.22621.1

Copyright (C) Microsoft Corporation.
On computer: HOMEPC

DISKPART>

4)list vol:

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 0 D DVD-ROM 0 B No Media
Volume 1 F New Volume NTFS Partition 465 GB Healthy
Volume 2 C Windows NTFS Partition 465 GB Healthy Boot
Volume 3 SYSTEM FAT32 Partition 100 MB Healthy System

DISKPART>

Best Regards,

Dimitris

Dimitris,

WinRE is enabled. I hope you're able to boot into Windows RE. To access Win RE, from the login screen, click Shutdown, then hold down the Shift key while selecting Restart.

If WinRE works correctly, it could be a problem with BitDefender. As the "Rescue Environment" option is a paid feature of BitDefender, I cannot test it out on my system. As far as I know, BitDefender Free doesn't have the option.

Dear Ramesh,

I followed your instructions and was able to boot to WinRE. I selected startup repair from the advanced options but the response was that windows could not repair the computer. Please advice on what I should do next.

Best Regards,

Dimitris

Dimitris,

In Windows RE, open Troubleshoot → Advanced Options → Command Prompt.

If it works fine, it means there are no issues with the native Windows RE or the Winre.wim.

I'm not sure which recovery image BD is referring to. Can you ask BD support as to which recovery image BD is referring to? Does it depend upon a Windows feature, and if so, which one? I'm trying to ascertain if this is a Windows issue or not. And unfortunately, BitDefender's "Rescue" option seems to be a paid feature. As a result, I'm unable to test it.

Dear Ramesh,

I followed your instructions and was able to boot to command prompt. Please advice on what I should do next.

Best Regards,

Dimitris

Dimitris,

That means there is nothing wrong with the recovery image.

Can you ask Bitdefender support (Bitdefender Community forums) which recovery image Bitdefender AV is referring to?

Does it depend upon a Windows feature, and if so, which one?

First, let's try to ascertain whether this is a Windows issue.