Beats Solo 3 Problems with Bluetooth

Okay, so it's my first post on here. My problem right now lies with me having trouble connecting my Beats Solo 3 headphones. This problem started when I was watching something with my headphones until I went to pause the video. Once I resumed, the audio stopped playing out of the headphones and it started to play that chime that sounds when it connects to something. So, I had to hassle around in the bluetooth settings to make my headphone reconnect. This issue happens sometimes, and only on my pc (pairing problem?). I do not know the cause to this issue. So, I being frustrated, deleted my headphones from my bluetooth devices to try to see if the problem stops when I re-add the device. But, weirdly, it didn't show up. I then tried again, and again, to add the device. Didn't show up. I turned Bluetooth on and off, doesn't show. Restarted my computer. Nope. Drivers updated? Yup. Does it work when I do the same thing on my iPhone? Yup. How about looking online? No results relating to my problem. But, weirdly enough, my headphones do show when I plug in the headphone charger into my pc, but it shows in "other devices", and the only thing that I can do with the device is remove it. Does anyone have any valid solutions to my problem? Because I am all out of things to try.
Good Day Brandon01_180,

My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.

First, what is the exact make and model of your device for me to check the driver in the manufacturers website.

Here's the steps you can try.
-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Bluetooth and run the troubleshooter.

Check the Bluetooth if its set to Automatic.
-Press Windows key + R
-Type Services.msc and hit enter.
-Look for Bluetooth Support Service.
-Set it to enabled or automatic.

Use the old Bluetooth driver.
-Press Windows key + X
-Go to Device Manager
-Expand the Bluetooth Driver
-Look for Bluetooth driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.
-Restart and check try to pair your device again.

If issue persist, let install the Bluetooth driver from the manufacturers website.

I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.


With Warm Regards,
Carlo T.
*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information.

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The Windows Run thing worked! Thanks. Do you have any idea why that was disabled?

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Good Day Brandon01_180,

I appreciate your time getting back to this thread, I am so glad to know that it worked. Honestly, I don't know how it got disabled, if you need assistance in the future feel free to reach us anytime, I will be more than happy to help.

Have a wonderful day ahead and stay safe.

With Warm Regards,
Carlo T.
*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information.

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Thanks, you too

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None of this worked for me.  I just get a bleep of sound and then nothing.  It stops the sound from the PC also after this.  So nothing from pc or headphones.

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Hey, did you find a fix for this? I too face the same with my beats solo pro.

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No.  I have tried everything.

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Last updated April 18, 2025 Views 9,431 Applies to: