Backup Wizard

Backup Wizard does not start when "Set up Backup" hyperlink is selected.  Unable to complete a backup as Backup Wizard does not start.  Windows Explorer opens System 32 directory and stops.

Answer
Answer

Hi Brent berry,

1.  Are the drivers for the hardware up to date on your computer?
2.  Did you do any recent changes on your computer?
3.  Have you installed any CD burning software on your computer?

Method 1:

Try performing SFC scan on the computer.

SFC /scannow is a super-useful command you can use in any Windows version. When the SFC (System File Checker) command is used with the /scannow switch, the tool will scan all of the important Windows files on your computer and replace them as necessary.

Missing and corrupt operating system files (like many DLL files) are arguably the biggest cause of major Windows issues. Considering that, plus the fact that SFC /scannow is completely automatic and very easy to use, the tool should usually be one of your first troubleshooting steps.

Refer:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
http://support.microsoft.com/kb/929833

Method 2:

If the issue still persists then perform a check disk and check for the issue.
 
Refer:

Check a drive for errors
http://windows.microsoft.com/en-US/windows7/Check-a-drive-for-errors

Important:  If any data available on the hard drive might be lost, when performing chkdsk, as the chkdsk tries to repair that affected sector.
 
If it prompts to schedule chkdsk, then schedule and restart the comp to perform chkdsk

Once the steps are executed, you may perform Backup and restore.

Refer:

Back up your files
http://windows.microsoft.com/en-US/windows7/Back-up-your-files

Refer:

Back up and restore: frequently asked questions
http://windows.microsoft.com/en-US/windows7/Back-up-and-restore-frequently-asked-questions 

Also refer:

http://blogs.technet.com/b/filecab/archive/2008/03/12/common-causes-and-solutions-to-backup-system-restore-and-complete-pc-backup-problems-updated.aspx 



Thanks and Regards:
I. Suuresh Kumar - Microsoft Support.

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Last updated March 14, 2019 Views 876 Applies to: