Backup and system restore error 0x80080005 0x80070005

This is a long one, folks.

I cannot run the "Set up backup" feature or the "Create a system image" feature, and I cannot manually create a system restore point using the System Properties > System Protection > Create  command (although they are generated automatically when there is a windows update or program installation).  I also cannot start the Block Level Backup Engine service. 

I get  a "Server execution error 0x80080005" when I click set up backup or create a system image.

I get the error "Access is denied 0x80070005" when I try to manually create a restore point or run the Block Level Backup Engine service.

I have tried every method suggested in these three threads:

but I will details the steps I've taken to ensure I've done so correctly. These aren't necessarily in order, but I have tried all of them with and without restarting after making the change.

1.  I did an in-place upgrade (repair) of Windows 7 with the original OS discs that came with the laptop.  This fixed some other issues I was having, but not these ones.

2.  I did a clean boot.

3.  I started the Volume Shadow Copy service and the Microsoft Software Shadow Copy Provider service, and set them to Automatic. They appear to run on startup now.

4.  I cleared out old shadow copies by opening an elevated command prompt and executing vssadmin delete shadows /all

5.  I set the owner of C:\Windows\system32\VSSVC.exe to SYSTEM and also granted SYSTEM Full Permissions, reducing my own permissions to Read&Execute and Read

5.  I set the ownership of all items in C:\System Volume Information to SYSTEM, although I am having some issues adjusting the permissions to be the same as for vssvc; I keep getting Access is denied errors on some subdirectories. I think I may need to change permissions before changing ownerships.

6.  I'm not sure I have deleted the backup catalog successfully.  In C:\System Volume Information\Windows Backup\Catalogs there are two files, GlobalCatalog.wbcat and GlobalCatalogLock.dat.  When I try to delete these nothing happens. If I rename them, they disappear briefly, but come back when I hit f5.  If I try to delete the entire Windows Backup folder, again nothing happens.  This same behavior occurs for C:\System Volume Information\WindowsImageBackup\Catalog and the two files in it without extensions, called GlobalCatalog and BackupGlobalCatalog.

Nothing has changed.  This has been an issue for quite a while, one that I work on whenever I have the time and inclination.  I have had zero measurable effect on the problem.  I emailed Soudamini [dot]Sreepada [at]microsoft [dot]com with the details of the issue, and will post back here if anything works.


Try to create a new user account and then give permissions to the folders.

It works.

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Question Info

Last updated July 4, 2020 Views 6,877 Applies to: