The internal speakers are working and bluetooth headphones work, but wired headphones plugged into the audio jack stopped working about a week ago. The laptop doesn't recognize anything when they are plugged in or unplugged.
I have run the audio troubleshooter, but this seems to only troubleshoot problems with the internal speakers or sound card
I have uninstalled the Realtek driver and reinstalled it
I have tried to update the Realtek driver, but it always says the best driver is already installed
I have rolled back my computer to the last restore point
Windows Update seems stuck on the update "2021-04 Cumulative Update... (KB5001391)" pending restart, but no matter how many times I restart this update doesn't resolve itself.
This same issue happened about a year ago and I managed to find a solution but I haven't been as lucky this time around
I'd really appreciate any advice
Dell XPS13 9360