Hello, thank you for reaching out to the Microsoft Community. I'm here to help with your questions or issues. Just note – this is a place where passionate Microsoft users help each other, we don't work directly for Microsoft.
It seems like there might be a problem with the drivers for both WiFi and Ethernet.
Here's what you can try:
1. Press `Windows + X` and choose Device Manager.
2. Expand the Network adapters section.
3. Right-click each network adapter (WiFi and Ethernet) and select Uninstall device. Make sure to check the box that asks to "completely remove the driver."
Then, restart your laptop. Windows will automatically reinstall the network drivers.
Let me know how it goes after this.
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