Asus Laptop Freezes Completely after a while when charger is plugged in

Hello Maria!

Sounds like you've got yourself an unusual error. To me it sounds like a power save problem. In my experience it¨s normally related to your wireless card.

I would try to go to Control Panel - System - Power Options - Power plans - Change settings (or advanced settings)

You will get a pop up window with a "tree"

Go down to your wireless card and expand

I'm not sure if the american version says off or max perfermance

but thats what you want e.g you will stop your wireless card from being able to save energy.

I hope this solves your problem

Sincerely

Loke Aashamar

Hello Maria!

Since it for some unknown reason worked for a day, did you check the settings again?

If no, could you please do that just to check they haven't reset themselves?

Sincerely 

Loke

Hello again Maria!

Is it working for you now or did the same thing happen again that it worked for a day and then the old settings were back? If it is working you don't have to read the rest :-)

When you say a day, is it correct to assume that your computer hasn't been restarted or switched completely off during that period of time?

If you answered yes to that question, please try to change the power settings again, exactly the same way as you've done the previous 2 times. Restart the computer, and see if the same will happen again.

If it's still not working, please look at the picture below, it's in Norwegian, but look at the button with a read circle. I think it should be "Apply" in the US version. When you have changed the power settings have you clicked "Apply" and then "OK"? If you've skipped "Apply" and gone directly for "OK" it's totally understandable, but the settings won't have been saved. 

If that's the case, please go through the Power Supply settings one more time and it should do the trick.

I have found a couple of other suggestions to what might be wrong, so if your system still wont work please let me know and we'll try the next possible solution.

Have a nice day.

Sincerely

Loke

Hello!!

Thank you for your answers. I did exactly what you told me but the PC kept crashing. I searched the internet for solutions and tried everything but nothing was solved. I downloaded "WhoCrashed" app to see what was the error, and it seems to be a hardware problem. Since the problem kept for days, and I still have warranty, I took it back to the store I bought the pc to fix it. I will tell you what the problem was as soon as I get it back.

I am really disappointed by this pc. It was buggy since day 1. (A year now). I fixed one thing after the other, I almost became a computer technician. Next time I will buy a pc I will make a very good research on the internet. 

Thanks for your help anyways!!! :)

I used to have the same issue. I uninstalled ASUS battery health charging app. Now it works without issue.