ASUS Camera upside down

Hi Vicki,

Welcome to Microsoft Community. Thank you for showing interest on Windows 10.

Are you facing this issue only in the Camera app?  
Does this happen only with video recording or when taking pictures as well?

What is the make and model of the camera?
 
If you have installed any other webcam software that came along with your computer or if you have Skype installed, I would suggest you to check if you face this issue only in the camera app or in other apps as well.
 
If you face this issue only in the camera app, then it could be caused due to some incorrect settings in the camera app. In this case, I would suggest you to try these steps mentioned in this article and check:
 
http://windows.microsoft.com/en-in/windows-8/what-troubleshoot-problems-app  
 
If you are facing this issue in other applications as well, then it could be due to corrupt webcam driver or a hardware fault. I would suggest you to try these steps and check:
 
Method 1: Hardware and devices troubleshooter
 
This built-in troubleshooter can detect and fix most of the incorrect settings and errors that could cause issues with hardware devices. Refer to these steps to run this troubleshooter:
 
a)      Press Windows key +F to bring up the search Charms bar.
b)      Type Troubleshooter and press enter; click on the Settings tab below the search box.
c)       Click on the Find and Fix problems tile and then click on the view all button the left panel.
d)      Click on the hardware and devices troubleshooter and run it.
 
Method 2:

First uninstall and reinstall the camera drivers. Here are the steps to uninstall drivers,

1. Press Windows key + R key and go to Run

2. Type devmgmt.msc

3. Right click on the camera drivers and Uninstall it

4. Then I would suggest you to install the latest webcam driver from the manufacturer’s website and check.

Check the below link and refer Jeff D in the link,
http://answers.microsoft.com/en-us/windows/forum/apps_windows_10-winapps/camera-app/ce6bad8b-18af-4eee-aa58-32d7d4d341d0
Refer the link below on Camera App and Webcams Help,
http://windows.microsoft.com/en-GB/windows-8/camera-app-faq

Also refer the link on apps troubleshooter,

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Hope this helps. Let us know the results for further assistance.

Hello Vicki,

Can you respond with the Asus camera model and driver information on your camera?

Take a look at the camera troubleshooting blog I've linked below to help you gather information about your camera and walk through the steps in the blog to see if it helps resolve your issue. Post back if your issue is resolved or not.

How to fix Windows 10 issues with Cameras when the Windows Camera app fails to launch

Thanks,

Tom

hello

For me, The camera App works fine. but in Skype and "Office records", the image is upside down. How to fix this?

Thanks for your support.

I have an ASUS which I upgraded to Windows 10 and the camera is now upside down.

I found this You Tube Video which explains how to update the driver from Microsoft back to ASUS driver and now my camera works again.

https://www.youtube.com/watch?v=U9l4PfFWFz0

Hope this helps