App crash with ntdll.dll

I have an application running on windows 7 32 bit machine.

Unexpectedly Application crashes.

I checked event viewer and saw the error below:

Faulting application name: MyApplication.exe, version: *****, time stamp: 0x578e799c Faulting module name: ntdll.dll, version: ******, time stamp: 0x573a54ca Exception code: 0xc0000005 Fault offset: 0x00000000000438df Faulting process id: 0x22a8c Faulting application start time: 0x01cf4a1f36447f86 Faulting application path: C:\Program Files\MyApplication\MyApplication.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 3e2eb1a7-b615-10e3-bf1b-94a6h885c29

Now my question is:

Is this issue something within my application.. or something I need to do with OS..

Please help me solve this issue..

Answer
Answer

Thanks for your quick response.

Have you tried running the system file checker and performing a clean boot? We truly recommend it.

On the other hand, you can try other options below if it did not work:

Method 1: Update Windows

  1. Click Start button, and look for Control Panel.
  2. Click System and Security, and select Windows Update.
  3. Click Check for updates and click Install updates.

If you are experiencing the same after performing Windows Update try reinstalling the DLL.

Method 2: Reinstall the DLL

  1. Type cmd in the search box, and then right click Command prompt select Run as Administrator.
  2. Type this in command prompt:
    • regsvr32.exe /u ntdll.dll and press Enter key (this will uninstall the file)
    • regsvr32.exe ntdll.dll and press Enter key (this will reinstall the file).

Let us know how it goes.

Regards,

If you find this helpful, feel free to mark as answer.

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Last updated September 20, 2020 Views 112,103 Applies to: