Hello,
Have you tried reinstalling the software? It's possible there are prerequisite programs required in order to run this program.
Another option would be running the compatibility troubleshooter:
1. In the search box on the taskbar, type the name of the program or app you want to troubleshoot.
2. Right-click it, and then select Open file location.
3. Right-click the program file, select Properties, and then select the
Compatibility tab.
4. Select Run compatibility troubleshooter.
If that did not work, you can try adjusting the Compatibility tab settings.
Here is a link with further information and recommendations https://support.microsoft.com/en-us/help/15078/windows-10-make-older-apps-or-programs-compatible
I hope this was helpful!
