Anyone else having a problem installing a cumulative update?

Hi! I'm John.

Thank you for reaching out to the Community. I'm here to help you with this. May I know what troubleshooting steps have you already taken?


In the meantime, if you haven’t already, first, make sure there's no third-party antivirus software active that might be interfering with the update process:
> Open the Windows Security app.
> Click the "Settings" (gear icon) in the lower left.
> Under Security Providers, click "Manage Providers".
> Verify if Microsoft Defender Antivirus is the active antivirus and Windows Firewall is the firewall.
> If not, please uninstall the third-party antivirus, restart your PC, and check again at Settings > Windows Update.


Next, please try running DISM and SFC command to automatically repair and restore any potential system file issues. Steps 2 to 5 can be found here: https://support.microsoft.com/windows/using-sys...
> After running DISM and SFC command, restart your PC and try downloading the update again.


If issue persists, please try running the Windows Update Troubleshooter:
> Open Settings > System > Troubleshoot > Other troubleshooters.
Find Windows Update and click Run. This will open the Get Help app.
> Select "I can't download, install, or uninstall an update" and click "Yes".
> This will automatically identify and address any errors and restart the update process. This step is purely automatic.
> Please continue to follow the prompt if the issue persists.


Let me know if you get any error messages while running these steps and commands.

If the issue persists, please let me know what other troubleshooting steps you have already taken.


Regards,
John J.D.

Just checking in to see if you were able to try the steps I shared. Let me know if you need any more help or if you're still running into issues!