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Another computer is using the printer error message

I am running W10.  When I try to print to my Canon printer I get an error message which says "Another computer is using the printer.
The following status is the usage status of that computer."

It puts the job in queue but it never prints.  To get it out of queue I have to restart the printspooler.

Does anyone have any ideas please?

Answer
Answer

Hi UserXV

PRE-REQUEST

Step 1: Windows Version & Latest OS Build

  1. To check your latest build:
    1. Windows Key + R
    2. Run window will open
    3. Type:
    4. winver
    5. And press enter to open About Windows
    6. Cross check whether you have latest Version & OS Build
    7. Till Today: Windows 10 Version 1607 & OS Build 14393.351
  2. You may achieve latest version through steps 2.
  3. If you have a latest version, go to step 3.

Step 2: Windows 10 Anniversary Update(Version 1607):

  1. To download & install Windows 10 Anniversary Update
  2. Microsoft - "Download tool now"

Image

Though you have upgraded to latest version of Windows, please proceed to step 3.

Step 3: Windows Update(OS Build 14393.351)

  1. Once again update through Windows Update
  2. Follow this steps:
    1. Click on Windows Key
    2. Click on Settings
    3. Click on Update & Security
    4. On left panel click on Windows Update
    5. On right panel under Windows Update click on Check for Updates

If still getting an error proceed to step 4

Step 4: Check & Restore windows integrity


  1. Click on Windows Key
  2. Type Command Prompt
  3. Right click on Command Prompt and run as Administrator
  4. Command Prompt window will open and type the following command and press enter
  5. DISM.exe /Online /Cleanup-image /Scanhealth && DISM.exe /Online /Cleanup-image /Restorehealth
  6. Please refer a screenshotImage
  7.  Do you get any error or message??

Step 5: Scan your system

  1. Scan your system by Windows Defender(Recommended) or antivirus program

If still getting an error proceed to step 6

SOLUTION TO PRINTER

Step 6: Try

  1. Canon Community, Please visit: Canon Community Forum - another computer is using the printer. no other computer....help
  2. Re-install Drivers, Please visit: Canon Support - Drivers & Downloads
  3. Contact Support, Please visit: Canon Support - Contact Us

Please let us know

  1. Please let us know if the issue is Resolved or Not. Please feel free to communicate by replying if you need more help
Best Wishes,
Rohan Vaidya

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Question Info

Last updated January 17, 2025 Views 18,780 Applies to: