An unexpected error has occurred. The troubleshooting wizard can't continue. Error Code: 0x80070002.

Windows did an automatic update. When I went to login to my MyVodafone account, this message came up: The server at can't be found, because the DNS lookup failed. Check your DNS settings and contact your network administrator if youre not sure what this means.

I do not know what the DNS is, nor who my network administrator is. This is a home computer and not a company one. Anyway, I went to Control Panel to Find and Fix problems. When I clicked onto it, it ran for about 3 seconds before the following message appeared: An unexpected error has occurred. The troubleshooting wizard can't continue. 
Package ID: WindowsUpdateDiagnostic
Path: Non - Local Package
Error Code: 0x80070002
Source: Engine
User: (Me)
Context: Elevated

Next I went to Help and Support and I typed in the error code. I did every thing it said to do and installed the System Update Readiness Tool and ran that. It did not fix the problems. Having tried everything that was suggested, I was finally directed to this page. Can anyone assist please?

I was hoping I could get in touch with a Microsoft Technician so he/she could 'Remote Access' my computer. I am a very basic user, I know where the on / off button is, how to press the keys and how to print out things. Anything beyond that is a bit to technical for me. Thanks


Open notepad and paste the lines below:

@echo off
net stop wuauserv
cd %systemroot%
ren SoftwareDistribution SoftwareDistribution.old
net start wuauserv
net stop bits
net start bits
net stop cryptsvc
cd %systemroot%\system32
ren catroot2 catroot2.old
net start cryptsvc
regsvr32 Softpub.dll
regsvr32 Wintrust.dll
regsvr32 Mssip32.dll
regsvr32 Initpki.dll /s
echo Restarting Computer
shutdown.exe -r -t 00

Save it to desktop as update.bat and then right click, run as administrator.

try to update after the restart


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Question Info

Last updated April 12, 2021 Views 32,007 Applies to: