I use an ASUS Vivobook X202E. It came with Windows 8, and I upgraded to Windows 8.1 about a week and a half ago.
I am trying to install Microsoft Office 2010 from my workplace’s network drive. I managed to do it just fine with Windows 8 on this machine, but something must have changed since the upgrade.
I am able to map the network drive and view the files within. When I open the setup.exe file to install Office, my machine makes sure I want to give this file permission to make changes on my computer. Then I enter my workplace credentials. A few moments later I get this error box:
“W:\setup.exe” is the file I tried to open. The error message reads, “An extended error has occurred.”
While that may sound vague, this is somewhat of a known issue. Microsoft’s support website has careful instructions for a workaround: http://support.microsoft.com/kb/2686098/en-us.
Since my workplace does not support Windows
8, I tried both their workarounds:
1. Run PowerShell as Administrator
2. Set-SmbClientConfiguration -RequireSecuritySignature 1
Answer Y when prompted to confirm the modification.
3. Set-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\LanmanWorkstation\Parameters" RequireSecureNegotiate -Value 0 -Force
I entered the two commands into Powershell as administrator as instructed and rebooted my machine. As it turns out, this did not solve my issue, as I continue to get the error message. Please let me know if there is another workaround to this type of error.
There is an underlying issue to this issue: the reason I am trying to install Microsoft Office is that it was running very slowly after the upgrade to Windows 8.1. When I rebooted with Safe Mode, I discovered that there was some kind of problem with my credentials:
I got Excel for free as a non-commercial user through the university where I work rather than using the ASUS app (included with the PC, asks you to purchase Office 2010 and enter a registration key). As a result, when I open the program in Safe Mode, something doesn’t quite click with that included app; it tries to verify my registration and fails, and gives me a dialogue box telling me the program will now close as Microsoft could not verify my information.
This is why I uninstalled both the ASUS “Microsoft Office” app, as well as the “Microsoft Office 2010” app I had installed from my workplace. I hoped that a fresh install might clear up the issue if it was one of registration issues.