AMD Radeon Graphics driver cannot start upon bootup

Hello, I’m Virginia, a fellow user like yourself.
Sorry to hear you’re experiencing problems. May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)?

The graphics card may not be working well with your PC however you can try DDU to cleanly uninstall the graphics card drivers & then you can manually install them again. This is recommended after changing your graphics card.
https://www.wagnardsoft.com/
Please do not download any other software on the site, especially driver installation software.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).
Please do not download any repair tool which may be offered by this site other than the ones I mention/recommend.
Thoroughly research any product which is mentioned here before you decide to download and install it.

this may help:

If your AMD Radeon graphics driver isn't starting upon bootup, it could be due to various reasons. Here's a step-by-step guide to troubleshoot and resolve the issue:

**1. Check for Driver Updates:**

- Ensure that you have the latest driver for your AMD Radeon graphics card. Visit the AMD website and download the latest driver for your specific graphics card model. Install it and see if it resolves the issue.

**2. Windows Updates:**

- Make sure your Windows operating system is up-to-date. Sometimes, system updates can affect the functionality of certain drivers.

**3. Device Manager Check:**

- Open Device Manager (you can do this by right-clicking the Start button and selecting "Device Manager").

- Look for your AMD Radeon graphics card under the "Display adapters" section.

- Check for any warning symbols (yellow triangles) or errors next to the graphics card. If you see any, right-click on the card and select "Update driver" to try to fix the issue.

**4. Startup Services:**

- Sometimes, the driver might not start due to a startup service issue. Check if the AMD driver's startup service is set to automatic.

a. Press **Win + R**, type **services.msc**, and hit Enter.

b. Look for AMD-related services (e.g., AMD External Events Utility, AMD Software, etc.).

c. Double-click on the service and set its startup type to "Automatic." Apply the changes and restart your system.

**5. Reinstall Graphics Driver:**

- Uninstall the current AMD Radeon graphics driver completely from your system.

- Download the latest driver from the AMD website and install it again.

**6. BIOS Settings:**

- Check your BIOS settings to ensure that the graphics card is properly recognized and enabled. Sometimes, incorrect settings in the BIOS can cause driver issues.

**7. Safe Mode Check:**

- Boot your computer in Safe Mode and check if the driver starts up. If it works in Safe Mode, there might be a conflict with another software or driver causing the issue.

**8. Contact AMD Support:**

- If none of the above steps resolve the issue, consider reaching out to AMD's customer support or visiting their forums. They might have specific troubleshooting steps or solutions for your particular graphics card model or driver.

Remember to back up your system and create a restore point before making significant changes to your drivers or system settings. This can help revert any unintended changes if something goes wrong during the troubleshooting process.

I am running 23H2 Win 11 and I have followed your steps. The reinstallation was clean but the following error message still persists when I view the driver in device manager:

Device PCI\VEN_1002&DEV_1681&SUBSYS_1C521043&REV_C7\4&31f4ec98&0&0041 had a problem starting.

Driver Name: oem25.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: amdwddmg

Lower Filters:

Upper Filters:

Problem: 0x0

Problem Status: 0xC00000E5

As a clean install didn’t work then It’s quite possible the graphics card is failing so cannot load the drivers.
Have you tried loading an older driver?
You might have to reinstall an older driver via the device’s entry within device manager if it doesn’t show then check under View>Show hidden devices.
Right click device.
Choose update driver.
Choose ‘browse my computer for drivers’.
Choose ‘let me pick from a list of available drivers on my computer’.
Choose the compatible hardware from the list, then choose next.
Choose one of the older drivers from the list shown, then click next.
This will then reinstall the driver.