AMD Carrizo DDR4 “Unsupported Hardware” message on Windows 7 and Windows 8.1

Starting with the April 2017 Cumulative Update release, devices with an AMD Carrizo DDR4 processor running Windows 7 or Windows 8.1 might start to receive a message that the processor is not supported with those versions of Windows.  Microsoft intends to continue to support Windows 7 and Windows 8.1 with this processor and plans to address the issue causing the message in a future update.   


The message is triggered once the April 2017 Cumulative Update is installed, and will appear each time a new update scan happens through Windows Update or Windows Server Update Services (WSUS). We do plan to address this issue in a future update.


If you’d like more information about our processor support plans for Windows, see Windows 10 Embracing Silicon Innovation.


A list of frequently asked questions regarding the lifecycle support policies can be found here.


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Last updated July 6, 2020 Views 3,770 Applies to: