Hello, how are you?
Welcome to the Microsoft Community!
My name is Paloma B., I'm an independent advisor, I'm here to help you in the best possible way.
Analyzing the information presented, I recommend that you follow the guidelines below, please, to try to solve this problem.
First, I recommend downloading and running the tool on the link below, please, for a system check and update:
https://go.microsoft.com/fwlink/?LinkID=799445
Verify that the problem is resolved.
If it persists, based on your equipment model, go to the manufacturer's website and download compatible and updated drivers, and reinstall them. Follow the guidelines on the link below, please.
https://support.microsoft.com/en-us/help/402844...
Verify that the problem is resolved.
If the problem persists, please follow the next guidelines.
Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.
SFC, DISM and CHKDSK.
Use a Windows disk, file and image correction tool
1. On the desktop, press the Windows + X keys, and select Windows Powershell (Admin);
2. Copy and paste the following commands, one line at a time, followed by Enter:
sfc /scannow
dism /online /cleanup-image /CheckHealth
dism /online /cleanup-image /restorehealth
chkdsk /f /r /b
To schedule a disk check, confirm with the S key and press Enter, and restart the equipment.
*** IMPORTANT ***
This is a process that can take some time to complete.
Verify that the problem is resolved.
If the problem persists, please follow the next guidelines.
Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.
Clean the temp on your machine:
On the Desktop, simultaneously press the Windows + R hotkey to open or Run.
Now type TEMP and click OK.
The TEMP folder will open, please permanently delete all files inside the folder, if some files are not deleted it will be normal as they may be in use.
Simultaneously press the Windows + R hotkey to open Run.
Type %TEMP% and click OK.
The %TEMP% folder will open, please permanently delete all files within the folder, if some files are not deleted it will be normal as they may be in use.
Simultaneously press the Windows + R hotkey to open Run.
Type PREFETCH and click OK.
The folder PREFETCH will be opened, please permanently delete all files inside the folder, if some files are not deleted it will be normal as they may be in use.
I await news.
If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.
We will always be available for whatever you need!
