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All tabs in File Explorer return to "Home" after sleep or hibernation

This started happening about two months ago. After waking up from sleep or hibernation (sometimes even randomly during use), all the open tabs in File Explorer switched to the Home tab.

I recently did a clean reset of my PC and it's still happening.

Version: 10.0.22621 Build 22621

Dear Shao-Yu Wang

Welcome to Microsoft Community.

I understand that when you open multiple folders in File Explorer and wake up the computer from sleep, all the folders return to the "home" page. If your actual situation does not match my screenshot, please let me know in your reply.

You mention that you have reinstalled, and since reinstallation can take various methods and forms, I need to confirm further information with you in order to better identify the problem: How did you reinstall? Did you download the ISO image file from the official Microsoft page and install it from that file? Did you keep the original files?

The problem may be due to interference from third party software or may be caused by missing and corrupted system files. You can first try the following steps for initial troubleshooting:

  • Create a local account

Creating a new local account can help you troubleshoot problems caused by user profiles.Create a user account in Windows - Microsoft Support。 If the problem disappears after creating a new local account, the problem may be caused by missing or corrupted user profiles for the original account. You can transfer your existing data to a new account.

  • Try to repair the system 

1. Search for CMD, find Command Prompt, select Run in administrator mode. 

2. Enter the following commands one by one, be sure to execute the next command after the previous one is completed 

DISM /Online /Cleanup-Image /ScanHealth 

DISM /Online /Cleanup-Image /CheckHealth 

DISM /Online /Cleanup-Image /RestoreHealth 

SFC /Scannow 

 

3.After the scan is completed, you can view the scan information and whether the problem has been checked and fixed 

  • Updating the driver

Outdated or corrupt drivers may cause Explorer to function incorrectly. You can uninstall all drivers in the device manager. After uninstalling, go to "Actions" in the menu bar - "Scan for hardware changes" or download the drivers from the hardware's official website.

  • Eliminate interference from third-party software.

Interference from third party software can cause this problem. I recommend trying a clean boot, which starts Windows with a minimal set of drivers and boot programs. it can be used to determine if a background service or program is interfering or causing problems

These "clean boot" steps may seem complicated at first glance. However, to avoid causing you any trouble, follow these steps step by step.

If the problem does not appear after a clean start, the error report is related to third party software. (If you have third party protection software installed, such as 360, McAfee etc., please uninstall the third party protection software before a clean start)

Hope it helps! If any update, welcome to share with us.

 

Thanks for your patience and understanding!

 

Best Regards,

 

LucyW-MSFT | Microsoft Community Support Specialist

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I have similar issues. In my case, all folders which I have opened change to desktop folders after awakening from sleep mode.

I'm currently using windows 11 23H2 version

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Last updated July 26, 2024 Views 323 Applies to: