all of my printers are detected as HP LazerJet M101-M106

Hi Alexandre,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

It sounds like a driver or software issue after your recent Windows update. Here are a few steps you can try to troubleshoot and resolve the problem:

- Uninstall and reinstall your printer drivers. You can download the latest drivers from the official website of your printer manufacturer. For example, if you have a Xerox printer, you can go to [Product Support and Drivers – Xerox] and enter your printer model to find the appropriate driver. Make sure you select the correct operating system and language before downloading and installing the driver. You may need to restart your computer after the installation is complete.

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

- Run the Windows 10 Printer troubleshooter. This is a tool that can automatically detect and fix common printer problems. To run the troubleshooter, press Windows + I to access Windows Settings, click Update & Security, click Troubleshoot in the left panel, scroll down in the right window to click Printer, and click the Run the troubleshooter button.

- Clear Print Spooler:

- Press Win + R, type "services.msc," and hit Enter.

- Scroll down to find "Print Spooler" in the list of services.

- Right-click on "Print Spooler" and select "Stop."

- After it stops, right-click again and select "Start."

- Check for System Restore:

If none of the above solutions work, consider using System Restore to roll back your system to a point before the Windows update. This can often resolve issues caused by recent updates.

I hope this helps.  If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist

hi, i have the same problem after installed the driver of M101-M106. we did what showing in the first reply but problem stilll stay the same. uninstalling the driver of m101-m106 also doesnt fix the problem. anyone can help?

I've tried every option, even system restore. but no dice.

it isn't an isolated case either, it already happened on 3 different computers that have updated.

all of the computers are the same model though, HP ELITE 8200/6200 SFF.

some further info, the functionality of the printers are not affected. i can print just fine. what i can't do is use the "Xerox Print and Scan Experience" app that is installed along with the driver, because it does not recognize the printers in my system. because they are now "HP LazerJet M101-M106".

another thing is the computers affected start automatically start installing "HP Smart" app. i believe that is because the system believes that i have HP printers installed.

is there a chance that a future windows update will fix the issue?

if not, what are my options?

Same issue here (BR) . Since yesterday

Hi Alexandre,

Given the specific and recurring nature of the issue you're facing, where multiple computers of the same model encounter the same problem after Windows updates, it might be a compatibility or recognition error stemming from the update itself.

Thank you for your feedback. I have submitted this issue for you through internal channels. In addition, you can also submit your problem through the Feedback Hub (if convenient, please provide as much detail as possible, including pictures, repro videos, etc.). 

 Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

Please share the feedback link after submitting, I will submit your feedback to the relevant team for investigation through internal channels.

In the interim, continue using your printers as you have been, ignoring the incorrect identification. If the functionality is not impaired, you can still print without issues.

Regarding the Xerox Print and Scan Experience app, if it solely relies on the proper recognition of printer models, there might not be an immediate workaround. You might need to wait for an update from Xerox that addresses compatibility issues caused by the recent Windows updates.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist

The indication is that HP released an update with incorrect metadata. Where the device ID should be, it shows all local printers, hence the error.

The folder of metadata is: %PROGRAMDATA%\Microsoft\Windows\DeviceMetadataCache\dmrccache\tr\d3a162c7-a388-4099-b63d-265639514cc0

Removing the folder and reinstalling the driver with correct metadata should resolve the issue.

This seems to have worked.

After deleting that folder and reinstalling the driver for Microsoft Print to PDF the printer seems to be installed correctly.

unfortunately, I can't test the actual xerox printers now, only on Monday.

I'll try to post an update to confirm that it worked.

thanks for the help. I hope to have good news soon.

After I deleted this metadata file, the icon still cannot be restored. And the model is still displayed as HP LaserJet M101...

Do I need to reinstall all the drivers? Is there any better way to fix it?

i did have to reinstall the drivers, yes.

before that my printers were just like that.

i have bad news... it still doesn't work.

it did stop recognizing everything as hp but now it doesn't recognize the manufacter.

i am guessing it's because it still does not have the corect metadata.

is there a way for me to re-download the metadata?