Airpods pro wont play audio on windows 11

Good Day Chosen12342,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

First, check the Airpods works with other device for us to check if the issue is with the computer or the airpods itself.

If it does the same using a different device means the airpods is faulty.

If the airpods works using other device proceed with the steps below.


-Press Windows Key + R
-Type Services.msc and hit enter
-Look for "Bluetooth Support Service"
-Set it to start then Automatic.


-Go to Device Manager
-Expand the Bluetooth
-Look for Bluetooth driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.

Restart your device, then pair the Bluetooth airpods and check.


If issue persists proceed with these steps.

-Go to Device Manager
-Expand the Bluetooth
-Look for Bluetooth driver that was installed
-Right click and Uninstall

Once uninstalled, go to this link below and download and install the driver.

https://dl.dell.com/FOLDER07589464M/8/Killer-AX...

Once downloaded and installed restart your computer and pair you Airpods and check.


I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.
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hey now i hear voice but the voice is cutting very badly(did not hear any voice before your fix!), what should i do next?

Good Day Chosen12342,

I appreciate your time getting back to this thread, can you please try to pair your airpods using other device, for us to check if the issue is with the computer or the airpods itself.

If it does the same using a different device means the airpods is faulty.

If the airpods works using other device let me know.


Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.

yes it works with my another windows laptop+apple devices