Aftershokz having issues staying connected with Audio

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.   

I suggest you to follow the methods below and check if it helps.

Method 1: Check if the Bluetooth service is running.

a) Press Windows Key + R, type services.msc and press Enter.

b) Search for Bluetooth support service.

c) Check if it is started, if not Right click on the service and click on Start.

Method 2: Reinstall the Bluetooth driver following these steps:

a) Press Windows key + X and select “Device Manager”

b) Expand “Bluetooth” and right-click on the driver.

c) Select “Uninstall”, check marked “delete the software for the device” and select “OK” (after that, you can see there is no “Bluetooth” expansion on "Device Manager")

d) Select “Update Driver Software”.

e) Restart the computer.

And also refer the link below and check if it helps.

Why isn't Windows finding my Bluetooth or other wireless device?

http://windows.microsoft.com/en-IN/windows-8/why-isnt-windows-finding-device

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

Hi,

Thank you for coming back to us with the details.

To assist you better I would like to know, what is the make and model of the computer?

The issue you are facing it could be due to the Bluetooth driver is being outdated. Let’s try simple steps and check if this helps in resolving the issue. Follow the below methods.

Method 1.

I suggest you to uninstall/reinstall the Bluetooth device and check.

1. Press Windows key + X and click on Device Manager.

2. Locate for Bluetooth and click on it to expand the device.

3. Right-click the device and select Uninstall.

4. Restart the computer after uninstalling the driver.

Method 2.

If that does not helps, I recommend you to go to the computer manufacturer website and download the latest updated Bluetooth driver for Windows 10 and install the same. If the available driver is not for Windows 10 try installing the driver in compatibility mode.

1. Right-click on the setup file of the driver and select Properties.

2. Select Compatibility tab.

3. Check Run this program in Compatibility mode.

4. Let the driver install and then check the functionality.

Hope this helps. Let us know the result.