After the latest Windows 10 update, I have no bluetooth

An update commenced when I restarted my laptop earlier, and after this, when I tried to connect my bluetooth speakers again, I saw it said bluetooth off, but the on/off button has disappeared. I tried reinstalling the drivers only to get a message saying that there is no bluetooth device, I need to connect one. 

I bought this laptop with bluetooth capability. Every time my Windows updates I have bluetooth problems. This has been the worst. Now I no longer have bluetooth capability. How do I get it back? I can't see any threads for this particular problem and it's annoying because my speakers, my headphones, and my mouse are all bluetooth. 

Please also tell me how I can stop getting updates, because honestly this is incredibly annoying.

Thanks

 

Question Info


Last updated July 31, 2018 Views 59 Applies to:
What is the exact make and model?

Open Start, type: system information
Hit Enter
Click System summary
Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

Which version of Windows 10 is installed?

Go into BlueTooth Settings > Devices > Bluetooth and other devices > then unpair/remove the device, restart then pair it again.

Use the Add Bluetooth wizard in Control Panel
Press Windows key + R
Type: control printers
Hit Enter
Click Add device then add the Bluetooth device again.

Have you checked for updated chipset drivers for your make and model?
Also, some manufacturers will provide separate Bluetooth drivers.

http://answers.microsoft.com/en-us/insider/wiki...

Press Windows key + R
Type: services.msc
Hit Enter
Scroll down to Bluetooth Support Service
Right click it
Click Properties
Under the General tab
Click in the Startup type: listbox
Choose Automatic
Click Start

Click Apply then OK

Restart your computer then check if its working.

Other things you can try include the Bluetooth troubleshooter.

Open Start > Settings > Update & security > Troubleshoot
Scroll down to Bluetooth
Click Bluetooth then click Run the troubleshooter

When complete, Restart your computer.

Press Windows key + X
Click Device Manager
Expand Bluetooth
Right click each entry then click Properties
Select the driver tab, click Rollback if its not grayed out.

If it is grayed out, right click Bluetooth driver then click uninstall
Restart your computer then check if its working again.

If not, remove any other Bluetooth devices since they might be causing interference .

You can also try pairing through Devices and Printers. Learn more:
https://www.groovypost.com/howto/pair-a-bluetoo...
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Hi Andre

Thanks for your tips, none of them worked though. It's like my laptop completely lost Bluetooth capability. I am considering doing a factory reset. Is this my only option?

My laptop is an Acer Travelmate P253 (SKU TravelMate P253_064B_V2.19)

This is what my laptop has under windows version:

Windows 10 Home Single Language 
Version: 1709
OS Build: 16299.371

Please also let me know how I can prevent future updates once I sort this Bluetooth issue out. Like I said, it messes up the Bluetooth up every single time and if it's now going to completely remove my Bluetooth I would prefer to just not update my Windows.

Thanks

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You can't prevent future updates. Period.

When you opened Device Manager, did you change its View settings to Show Hidden Devices?

If you can see your Bluetooth adapter then, try the Uninstall -> Restart mentioned above.

A screenshot of Device Manager might also be helpful.

Keith 

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Hi Keith

Thanks, I did that now and I see the Bluetooth, but I didn't see an adapter. I am not very technically inclined and don't know too much about computers, so I am not sure if there just isn't one showing or if it's under a different name?

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Right-click the Bluetooth USB Module and select Properties. Does it say that device is working properly? Try updating from the Driver tab.

Keith

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Hi Keith

I checked that and nothing was greyed out but it did say that it wasn't working. So I was a bit of an idiot and uninstalled it thinking I could just reinstall it. Not so. Now I can't see Bluetooth even under the hidden devices. I could not reinstall it. So I tried to install a bluetooth driver but it said that I have no Bluetooth device. 

I then downloaded a Bluetooth adapter but it didn't want to install because apparently, I needed a service pack. I tried downloading one but it's huge and it was recommended that I do a windows update, which I then tried but no service pack was included.

So I decided to do a reset but the adapter never returned and since the update didn't help I'm assuming I need to download the service pack. I guess this is the only thing to do and from what I can see I still have plenty of hard drive space. Then I can download the adapter. 

Am I understanding correctly that something has removed or overwritten the Bluetooth adapter that my laptop came with? Possibly me uninstalling or deleting the device or something?

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