After install Windows10 show OOBE error message

Hi microsoft

i am bios firmware enginner

we have a issue about  install windows 10 version 1809 or later would fail.

After choose location  (US), it would show following message


[Testing result]

BayTrial CPU E3815 D0/D1 stepping + windows 10 1809 or 1903 (FAIL)

BayTrial CPU E3815 D0/D1 stepping + windows 10 1803 (PASS)

BayTrial CPU E3827 D0/D1 stepping windows 10 1803 (PASS)

BayTrial CPU E3827 D0/D1 stepping windows 10 1809 (PASS)

it seems stick CPU E3815 and Windows 1809 or later version

BIOS update could not solve this issue , We alerady try the newest intel reference code,

it seem to no different.

[Question]

1. We want to know what reason would cause OOBE regsion or OOBE keyboard  message?

2. Is there any way to show debug message about OOBE error for more detail?  (ACPI ASL, system information? ....)

    (we could not find more detail from Here)

Hi,

Thank you for writing to Microsoft Community Forums.

A normal reboot should reset the OOBE and you should be able to select the options. I would suggest you to select keyboard layout as US English for the first time and once the installation is complete, you can add other keyboard layouts. You can also follow the suggestions provided by Zoe Mo in this TechNet thread 

Regards,

Naresh Kumar
Microsoft Community – Moderator

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

I had same issue, according changed keyboard layout as US English or reset that was not workable at my side.

We try on hot key"Ctrl + Shift + F3" to skip OOBE, it could pass through in to OS, 

after that when you reset or shut down yours OS, In next setup the OOBE was still occurred.

Would you mind shared yours suggestion to us?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Microsoft,

I got the same issue as Neil. 

When I met this issue, I installed Windows 10 1803 version for comparison, but there was no issue as same as this. 

And I also installed  Windows 10 1809 and 1903 on E3827 and E3845 system, but there were not this issue. 

It's very, very funny, this issue was only happening to E3815 CPU, I didn't know and could not figure out what the root cause about this issue. 

Could anybody can help me to fix this issue?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Microsoft

We find some workaround for now , but we want to know that reason and what is the root cause to solve it?

Thank you

[Workaround - Install graphics driver]

[Method 1]

1. In OOBE , open command line windows (shift+F10)

2. Install graphics driver manually

3. Reboot 

4. Finnish OOBE setup 

[Method 2]

1. In OOBE ,  crtl+shift+F3 to skip oobe

2. Install graphics driver 

3. reboot

4. Finnish OOBE setup 

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

God Damn ,idiot microsoft 

I have same question.

I am a technology company from Russia.

Plz , hurry fix this **** problem !!!

Although this processor is really suck....


---

oh microsoft  auto  hide my word!!

i repeat again

hurry fix this FUCxING problem!!!!!!!!!!!

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Microsoft,


I used the workaround that Neil provided, it does work.


Did Microsoft anyone can pick up this issue and fix it in next version or a patch?


Besides, I strongly suggest Microsoft should release a document to solve this problem!!!

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated March 14, 2024 Views 2,700 Applies to: