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Admin User, Adult, I need permission from Myself???!?!?!?!!!

  1. I am logged in as an Administrator

  2. I try to install a software I need to use from CD...

  3. Windows pops up with the following:

"Ask for permission

You’ll need to ask an adult in your family if you can use:

autorun.exe

Ask by email

Trace ID: 1XeeW14vaUWxSWUS.6.0 (Win32:autorun.exe:)"

4. I click "Ask by email" (why????? email to myself?????) - then I get the below error:

"Something went wrong

We’re working on it – try again in a little bit.

Trace ID: 1XeeW14vaUWxSWUS.8.1"

I AM THE ADULT!!!!!!!!!!!!!

I cannot "leave the family" because I am the admin!!!! Tried a thousand times on family.microsoft.com!

My laptop is practically useless now!

FIRE YOUR QUALITY ASSURANCE TESTING TEAM!!!!!

Hi,

My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft nor do we have access to your account information.

Go to the page below and check to make sure the correct age is listed.
https://account.microsoft.com/family/home?refd=...

Make sure your birthdate is correct on this page.
https://account.microsoft.com/

Please click on the Windows + R keys,
type in taskschd.msc.
This will launch Task Scheduler.
On the left, go to this folder: Microsoft > Windows > Shell.
On the right pane, right-click on FamilySafetyMonitor and disable it.
Then do the same for FamilySafetyRefreshTask.
Then restart the computer.


I hope this fixes the problem you are having. Please let me know if you have any questions.

Best Wishes,

Cindy
Cindy

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Question Info

Last updated June 3, 2023 Views 22 Applies to: