I recently purchased a PC that came with Windows 10 Professional (I ordered Windows 7). This is an offline PC and I appear to be unable to activate it.
Initially I tried to activate over the phone (slui 4) but the activation id reported by the PC is apparently invalid.
My understanding is that I have change my product key first. The last 5 digits of my product key (as reported by Windows) does not match the product key provided by the manufacturer.
However, I cannot enter my product key. If I try with slmgr /ipk, I get an error:
"The software licensing service reported that the product key is invalid."
If I try slui 3, Windows wants to connect to the internet for activation and fails. This also reports that the product key is invalid.
I am thinking that I cannot enter my product key because I have no internet. The supplying company insists that the product key is valid.
As I see it, there is a catch-22:
- I cannot enter the product key without internet access
- I can activate offline but I can't get the correct activation id until I enter the product key.
Am I misinterpreting the situation?
Is using Windows 10 offline practical?
Will asking for a preinstalled product key when purchasing a new PC avoid the problem in the future?
Any advice would be appreciated.