Activate Windows Problem

When you upgraded your OS, did you install the newer OS from scratch?

Did the repair shop install the same OS on the PC from the scratch?

These two are biggest offenders when the question arises about the error you mentioned.

Hi Dave

Thank you for your prompt reply.

1. Windows has never been re-installed. The PC has never been repaired or left my home.

2. The activation error report is as follows - "We can't activate Windows on this device because you don't have a valid digital licence or product key. If you think you do have a valid licence or key, select Troubleshoot below. Error code 0x004F012."

The Troubleshoot result is - "We can't activate Windows on this device at the moment. You can try activating again later, or go to the store to buy genuine Windows. (0x0000022)" !!

3. Screenshot below (hopefully)

Thanks

Mike

Thank you for your reply.

My OS has never been upgraded, apart from the official Windows updates, and has never been repaired.

Mike

Thanks Dave.

I will give them a call and let you know how I get on.

Mike

Hi Dave

After a long wait, I spoke to someone at Microsft Support.

He told me to run slui 4 as administrator to obtain an Installation ID. When I did this, I just got a blue screen with constantly revolving dots, and no Installation ID.

If I do eventually get this, I have to call them back again.

Regards

Mike

After a fourth call to Microsoft Support, I was finally transferred successfully to a member of the Technical Team, named Arthur (cut off mid transfer twice).

Arthur has spent the whole afternoon remotely assisting in resolving my problem, which, as you suggested, was a problem with my Windows 10 installation, presumably caused by an update somehow. Arthur eventually re-installed Windows 10 for me, and I am now up and running normally.

Thanks Dave and Cjustin for your help.

Regards

Mike

Well, I´m glad for you, but disgusted with Microsoft Support.  This is obviously a wide-spread problem that the company should respond to. Not many people have ´whole afternoons´ to spend waiting for an answer.  I bought Windows 10 Home from the Microsoft website legally so that I wouldn´t have problems like this, with no one to turn to when the program didn´t work.  I am disgusted with Microsoft´s support team! If I could actually get hold of someone there, I would love to hear their excuse for this ridiculous waste of time!