Acer Aspire ES1-511

Hello! You may remember me from my "Cortana in Canada" Thread (BTW she has arrived in Canada, hooray!) Back on topic, I am having problems with the standard 35 mm headphone jack. After troubleshooting and booting into another OS (elementary OS Freya), I have confirmed that the problem is a software problems in windows 10.

This all started when my windows install went wonky and I had to factory reset. :(

(CRITICAL_PROCESS_DIED if i remember correctly. the 3.5 mm headphone jack worked back then.)

Anyway, I factory reset my laptop, upgraded to Windows 10 (later on using the same tool in order to get Cortana in the juicy "Big November Update") and when I plug anything into my 3.5 mm headphone jack, nothing plays out of the speakers/headphones but the internal speakers continue to do their job.

Now, I was considering doing another factory reset (I've tried refresh) but I don't want to go through the pain of setting everything back up.

I've tried rolling back the driver (changing it to the generic one included in Windows 10, I've reverted back to the Realtek ones since.) Updating it (its the latest), and yes I have checked the Acer website, and there are no sort of new drivers made for Windows 10 at the moment.

I'm not sure if it worked in Windows 8.1, because I did not try.

When going into Playback devices, this is what I see (Headphones are plugged in at the moment:

So what I'm thinking is that its not detecting the headphones.

...That was a mouthful.

Any help would be greatly appreciated.

Thanks.

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Under "Playback" where it shows "Speakers" can you right-click and select "Show disabled devices" and "Show disconnected devices".

Do the headphones show up?

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Under "Playback" where it shows "Speakers" can you right-click and select "Show disabled devices" and "Show disconnected devices".

Do the headphones show up?

Tried it. No it does not. :( 

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Reboot.

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Can you try the following:

Windows Key + S > type Realtek HD Audio Manager then click on "Realtek HD Audio Manager Control panel" > Speakers > Device advanced settings

Then make sure "Make front and rear output devices playback two different audio streams simultaneously" is "selected" > OK > OK

Here is a screenshot with the applicable settings:

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Can you try the following:

Windows Key + S > type Realtek HD Audio Manager then click on "Realtek HD Audio Manager Control panel" > Speakers > Device advanced settings

Then make sure "Make front and rear output devices playback two different audio streams simultaneously" is "selected" > OK > OK


Mistakes were made. :(

After trying the about (hd audio manager instead), it wouldn't start. i looked and saw this:

We all make mistakes.

I'm sorry, I gave you the wrong info.

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Reboot.

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It appears the Realtek drivers are not installed.

Try installing the Windows 10 driver (R2.79) from Realtek:

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

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It appears the Realtek drivers are not installed.

Try installing the Windows 10 driver (R2.79) from Realtek:

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Where is the button for "Advanced Settings"?

(Keep in mind that I have an Acer Aspire ES1-511) So it may be different.

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Reboot.

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Since the button for  "Advanced Settings" is missing I would say the drivers are corrupted or not properly installed.

Did you install the Windows 10 driver (R2.79) from Realtek?

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Yeah, I did, weird.

It was always like this since the factory reset.

._.

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Reboot.

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In the Device Manager can you double-click the Realtek High Definition Audio adapter >  Driver

What is the "Driver Date" and "Driver Version"?

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In the Device Manager can you double-click the Realtek High Definition Audio adapter >  Driver

What is the "Driver Date" and "Driver Version"?

Under Driver it says:

Driver Provider: Realtek Semiconductor Corp.

Driver Date: 6/18/2015

Driver Version: 6.0.1.7541

Digital Signer: Microsoft Windows Hardware Compatibility Publisher.

Hope that this helps!

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Reboot.

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Last updated March 20, 2020 Views 1,095 Applies to: