Ableton Live 10 is crashing often. I am opening the crash reports a nd opening the .dmp files in WinDBG. There are recurring themes:

So I was seeing a memory access violation due to a VST drum plug-in. I uninstalled the plug-in and deleted the .dll files. Things got better, but If I pushed things pretty hard, usually in combination with another specific VST it seems, I will crash. Again the same big_bang_drums_64.dll is implicated, even though it no longer exists in the system. Also, I have at this point deleted all config and pref files, and am working out of a completely new VST folder, but still ref_null_ptr and access exceptions.

I re-install the plugin to see if maybe that corrects the issue, but no luck. Ableton Live crash reports contain multiple dump files in each report. For me, it seems like 3 .dmp for the day/time of crash, plus maybe 5 or six going back several months to september. This seems to be pretty consistent, though I do not know whay the older .dmp files or if they have some significance attached to them.

I am pretty new to WinDBG and crash dumps and all that. So I think I've gone about as far as I can, and could use some help solving this problem.

Thanks.

Here are excerpts from the 3 "day of crash" .dmp files:

**********************************************************************************************************

Microsoft (R) Windows Debugger Version 10.0.20153.1000 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\justg\AppData\Roaming\Ableton\Live Reports\Ableton Crash Report 2021-01-25 143822 Live 10.1.30\Crash\Live_10.1.30_2020-10-27_fc0fea66dc_2021_01_05__15_15_35.dmp] User Mini Dump File: Only registers, stack and portions of memory are available ************* Path validation summary ************** Response Time (ms) Location Deferred srv* Symbol search path is: srv* Executable search path is: Windows 10 Version 18363 MP (12 procs) Free x64 Product: WinNt, suite: SingleUserTS Personal Edition build lab: 18362.1.amd64fre.19h1_release.190318-1202 Machine Name: Debug session time: Tue Jan 5 15:35:34.000 2021 (UTC - 8:00) System Uptime: not available Process Uptime: 0 days 0:20:00.000 ................................................................ ................................................................ ................................................................ ................................................................ ................................................................ ................................................................ ................................ This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr. (2ba8.3b84): Access violation - code c0000005 (first/second chance not available) For analysis of this file, run !analyze -v ntdll!NtGetContextThread+0x14: 00007ffd`a505e484 c3 ret 0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* *** WARNING: Unable to verify timestamp for atidxx64.dll *** WARNING: Unable to verify checksum for ReWire.dll *** WARNING: Unable to verify timestamp for amdihk64.dll *** WARNING: Unable to verify checksum for WrapPersist64.dll *** WARNING: Unable to verify checksum for MaxPlug.dll *** WARNING: Unable to verify timestamp for atiumd64.dll *** WARNING: Unable to verify checksum for Creative Intent Tantrum (x64).vst3 *** WARNING: Unable to verify checksum for Pink_VST.dll *** WARNING: Unable to verify checksum for focusritepcieasio64.dll KEY_VALUES_STRING: 1 Key : AV.Fault Value: Read Key : Analysis.CPU.mSec Value: 2437 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on DESKTOP-AC2AQHC Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 22450 Key : Analysis.Memory.CommitPeak.Mb Value: 441 Key : Analysis.System Value: CreateObject Key : Timeline.Process.Start.DeltaSec Value: 1200 Key : WER.OS.Branch Value: 19h1_release Key : WER.OS.Timestamp Value: 2019-03-18T12:02:00Z Key : WER.OS.Version Value: 10.0.18362.1 Key : WER.Process.Version Value: 1.0.0.1 ADDITIONAL_XML: 1 OS_BUILD_LAYERS: 1 CONTEXT: (.ecxr) rax=0000000000000000 rbx=3fdff96c20cc9b8b rcx=000000010bee8b28 rdx=0000000000000000 rsi=0000000145acfae0 rdi=000000000014f0a0 rip=0000000141adfb78 rsp=000000000014efe0 rbp=0000000000000000 r8=00000001458d23f0 r9=00000001449b6ce0 r10=0000000000000005 r11=000000000014f040 r12=0000000000000000 r13=000000000005040e r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl nz na pe nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202 Ableton_Live_10_Suite+0x1adfb78: 00000001`41adfb78 48394b38 cmp qword ptr [rbx+38h],rcx ds:3fdff96c`20cc9bc3=???????????????? Resetting default scope EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 0000000141adfb78 (Ableton_Live_10_Suite+0x0000000001adfb78) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: ffffffffffffffff Attempt to read from address ffffffffffffffff PROCESS_NAME: Ableton Live 10 Suite.exe READ_ADDRESS: ffffffffffffffff ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: ffffffffffffffff STACK_TEXT: 00000000`0014efe0 00000001`41adffed : 00000001`0bee8b28 00000001`45acfae0 00000000`00000000 00007ffd`8af243e0 : Ableton_Live_10_Suite+0x1adfb78 00000000`0014f020 00000001`428c0793 : 00000001`0bee8b28 00000000`00000000 00000001`449b6c38 00000000`00000000 : Ableton_Live_10_Suite+0x1adffed 00000000`0014f070 00000001`40ac223f : 00000001`0bee98d0 00000001`0bee98d0 00000000`0014f340 00000000`00000000 : Ableton_Live_10_Suite!initMxDManager+0x2ff613 00000000`0014f0c0 00000001`41c195f4 : 00000001`0beebb30 00000001`0beebb30 00000000`0014f340 00000000`00000000 : Ableton_Live_10_Suite+0xac223f 00000000`0014f100 00000001`40a88714 : 00000001`0beebd40 00007ffd`8af243e0 00000000`00000000 00000000`00000000 : Ableton_Live_10_Suite!initAbletonIPC+0x18874 00000000`0014f140 00000001`4291d8a8 : 00000000`00000000 00000001`0beebb30 00000000`0014f340 00000000`00000000 : Ableton_Live_10_Suite+0xa88714 00000000`0014f190 00000001`41c195f4 : 00000001`0beeda98 00000000`00000000 00000000`00000000 00000000`00000000 : Ableton_Live_10_Suite!initMxDManager+0x35c728 00000000`0014f1d0 00000001`40a88714 : 00000001`0beedce8 00000001`40a876ad 00000000`d637b570 00007ffd`537072af : Ableton_Live_10_Suite!initAbletonIPC+0x18874 00000000`0014f210 00000001`41c195f4 : 00000001`0beefa60 00000001`0beef7c8 00000000`00000000 00000000`00000000 : Ableton_Live_10_Suite+0xa88714 00000000`0014f260 00000001`40a88714 : 00000001`0beef990 00000000`00000000 00000000`00000000 00000001`40a87671 : Ableton_Live_10_Suite!initAbletonIPC+0x18874 00000000`0014f2a0 00000001`4291d7f8 : 00000000`00000000 00000001`440e0d88 00000000`00000000 00000001`41c20477 : Ableton_Live_10_Suite+0xa88714 00000000`0014f2f0 00000001`41c202ac : 00000001`4447ad70 00000000`00000137 00000001`00000000 00000000`3fffff01 : Ableton_Live_10_Suite!initMxDManager+0x35c678 00000000`0014f340 00000001`41c20012 : 00000000`000000be 00000000`3fffffff 00000001`08ffcd01 00000001`08ffcd00 : Ableton_Live_10_Suite!initAbletonIPC+0x1f52c 00000000`0014f3a0 00000001`41cfe29f : 00000001`0beefa60 00000001`08ffcd00 00000000`3fffffff 00000001`08ffcd00 : Ableton_Live_10_Suite!initAbletonIPC+0x1f292 00000000`0014f3e0 00000001`41c21685 : 00000001`09d6d960 00000001`41c1fef7 00000001`0beefa60 00000000`00000000 : Ableton_Live_10_Suite!initAbletonIPC+0xfd51f 00000000`0014f410 00000001`41c216f2 : 00000001`0beefa60 00000001`09d6d820 00000001`09d6d820 00000000`3fffffff : Ableton_Live_10_Suite!initAbletonIPC+0x20905 00000000`0014f450 00000001`41c15fd3 : 00000001`2c4b3b78 00000001`00000000 00000001`0beefdc8 00000001`2dfe9b80 : Ableton_Live_10_Suite!initAbletonIPC+0x20972 00000000`0014f490 00000001`41c14e0e : 00000000`00000000 00000016`0000002c 00000000`0014f5b8 00000001`0bee8b28 : Ableton_Live_10_Suite!initAbletonIPC+0x15253 00000000`0014f520 00000001`428c1797 : 80000000`80000000 00007ffd`8a73290f 000088a9`eff53b42 00000000`00000401 : Ableton_Live_10_Suite!initAbletonIPC+0x1408e 00000000`0014f570 00000001`428c15e1 : 00000000`00000000 00000000`0014f640 00000000`0014f800 00000000`30a51ed0 : Ableton_Live_10_Suite!initMxDManager+0x300617 00000000`0014f5f0 00000001`41adf335 : 00000000`fc395ae0 00000000`0014f6d0 00000000`02e40100 00000000`02e40100 : Ableton_Live_10_Suite!initMxDManager+0x300461 00000000`0014f640 00000001`41adfe98 : 00000000`02e40100 00000001`41c55307 00000000`01b9a65e 00000000`00032000 : Ableton_Live_10_Suite+0x1adf335 00000000`0014f690 00000001`41c6e639 : 00000000`c33ba680 00000000`000145d8 00000000`0014f880 00000000`0014f880 : Ableton_Live_10_Suite+0x1adfe98 00000000`0014f760 00000001`41c6e880 : 00000000`00028bb1 00000000`ec6fe000 00000000`00000000 00000000`ec6fe000 : Ableton_Live_10_Suite!initAbletonIPC+0x6d8b9 00000000`0014f7e0 00000001`41c6eb6e : 00000000`0014f8a0 00000000`00000401 ffffffff`fffffffe 00000140`e5637b38 : Ableton_Live_10_Suite!initAbletonIPC+0x6db00 00000000`0014f860 00000001`41c6bd5c : 00000000`00000001 00000000`00000401 00000140`e4c64dc9 00009fe0`0000027f : Ableton_Live_10_Suite!initAbletonIPC+0x6ddee 00000000`0014f8f0 00007ffd`a33a5c1d : 00000001`40826890 00000000`00000000 00000000`00000000 00000000`00006010 : Ableton_Live_10_Suite!initAbletonIPC+0x6afdc 00000000`0014f920 00007ffd`a33a57ec : 00000000`00000388 00000001`41c6bcf0 00000000`0005040e 00000000`80000000 : user32!UserCallWinProcCheckWow+0x2bd 00000000`0014fab0 00007ffd`a33b1f83 : 00000000`00000000 00000000`00000000 00000000`00028bb1 00006010`00000000 : user32!DispatchClientMessage+0x9c 00000000`0014fb10 00007ffd`a5060464 : 00000000`00000070 ffffffff`ffffffff ffffffff`ffffffff 00007ffd`a33a5aa4 : user32!_fnDWORD+0x33 00000000`0014fb70 00007ffd`a2a210c4 : 00007ffd`a33a94f2 00007ffd`a2a21164 00000000`0014fc78 00000000`0014fc48 : ntdll!KiUserCallbackDispatcherContinue 00000000`0014fbf8 00007ffd`a33a94f2 : 00007ffd`a2a21164 00000000`0014fc78 00000000`0014fc48 00000000`00030000 : win32u!NtUserPeekMessage+0x14 00000000`0014fc00 00007ffd`a33a9459 : 00000000`00000000 00000000`00b56a40 00000000`00000000 00000000`007b0484 : user32!_PeekMessage+0x42 00000000`0014fc70 00000001`41c26f20 : 00000000`00000000 00000001`40000000 00000000`00000000 00000000`0014fdb0 : user32!PeekMessageW+0x149 00000000`0014fce0 00000001`416afca9 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00001fa0 : Ableton_Live_10_Suite!initAbletonIPC+0x261a0 00000000`0014fea0 00000001`4157fd73 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Ableton_Live_10_Suite+0x16afca9 00000000`0014fef0 00007ffd`a36c7c24 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Ableton_Live_10_Suite+0x157fd73 00000000`0014ff30 00007ffd`a502d4d1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14 00000000`0014ff60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21 SYMBOL_NAME: Ableton_Live_10_Suite+1adfb78 MODULE_NAME: Ableton_Live_10_Suite IMAGE_NAME: Ableton Live 10 Suite.exe STACK_COMMAND: ~0s ; .ecxr ; kb FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_Ableton_Live_10_Suite.exe!Unknown OS_VERSION: 10.0.18362.1 BUILDLAB_STR: 19h1_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 1.0.0.1 FAILURE_ID_HASH: {9430be48-f850-ff85-3085-58b90c4cf8e7} Followup: MachineOwner ---------

*********************************************************************************************************

AND:

Microsoft (R) Windows Debugger Version 10.0.20153.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\justg\AppData\Roaming\Ableton\Live Reports\Ableton Crash Report 2021-01-25 143822 Live 10.1.30\Crash\Live_10.1.30_2020-10-27_fc0fea66dc_2021_01_07__10_08_53.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 18363 MP (12 procs) Free x64
Product: WinNt, suite: SingleUserTS Personal
Edition build lab: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Debug session time: Thu Jan  7 15:01:47.000 2021 (UTC - 8:00)
System Uptime: not available
Process Uptime: 0 days 4:52:56.000
................................................................
................................................................
................................................................
................................................................
................................................................
................................................................
.................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(298c.539c): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtGetContextThread+0x14:
00007ffd`a505e484 c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify timestamp for atidxx64.dll
*** WARNING: Unable to verify checksum for ReWire.dll
*** WARNING: Unable to verify timestamp for amdihk64.dll
*** WARNING: Unable to verify checksum for focusritepcieasio64.dll
*** WARNING: Unable to verify checksum for WrapPersist64.dll
*** WARNING: Unable to verify checksum for MaxPlug.dll
*** WARNING: Unable to verify timestamp for atiumd64.dll
*** WARNING: Unable to verify checksum for Creative Intent Tantrum (x64).vst3
*** WARNING: Unable to verify timestamp for TriceraChorus.vst3
*** WARNING: Unable to verify checksum for Pink_VST.dll

KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullClassPtr

    Key  : AV.Fault
    Value: Write

    Key  : Analysis.CPU.mSec
    Value: 2515

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-AC2AQHC

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.mSec
    Value: 16601

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 475

    Key  : Analysis.System
    Value: CreateObject

    Key  : Timeline.Process.Start.DeltaSec
    Value: 17576

    Key  : WER.OS.Branch
    Value: 19h1_release

    Key  : WER.OS.Timestamp
    Value: 2019-03-18T12:02:00Z

    Key  : WER.OS.Version
    Value: 10.0.18362.1

    Key  : WER.Process.Version
    Value: 1.0.0.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

NTGLOBALFLAG:  4000

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)
rax=00000000525cd188 rbx=000000005b45a520 rcx=000000000000012c
rdx=000000005b45a5c8 rsi=000000005b45a5c8 rdi=000000005b2f2340
rip=00000001408b1b22 rsp=000000000014f180 rbp=0000000145ac2d00
 r8=000000005b2f2340  r9=0000000000000015 r10=000000005b45a520
r11=000000005b2f23e8 r12=0000000000000014 r13=00000000b570b550
r14=00000000b570b4e0 r15=00000000b570b5a8
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
Ableton_Live_10_Suite+0x8b1b22:
00000001`408b1b22 832901          sub     dword ptr [rcx],1 ds:00000000`0000012c=????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00000001408b1b22 (Ableton_Live_10_Suite+0x00000000008b1b22)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 000000000000012c
Attempt to write to address 000000000000012c

PROCESS_NAME:  Ableton Live 10 Suite.exe

WRITE_ADDRESS:  000000000000012c 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  000000000000012c

STACK_TEXT:  
00000000`0014f180 00000001`408aeea7     : 00000000`0014f2c9 00000000`00000000 00000000`0014f268 00000001`4085a4aa : Ableton_Live_10_Suite+0x8b1b22
00000000`0014f1b0 00000001`422cb61b     : 00000000`b570b5a8 00000000`00000000 00000000`b570b448 00000000`0014f200 : Ableton_Live_10_Suite+0x8aeea7
00000000`0014f200 00000001`41bb5b5a     : 00000000`b570b300 00000000`00487476 00000000`00000000 00000000`0014f338 : Ableton_Live_10_Suite!initlive_io+0x297cbb
00000000`0014f330 00000001`41bc1b34     : 00000000`b570b398 00000000`00000001 00000000`2a591828 00000000`2a591828 : Ableton_Live_10_Suite+0x1bb5b5a
00000000`0014f3a0 00000001`4222e9c0     : 00000000`431b3910 00000000`0014f3d0 00000000`00000001 00000000`289d86f8 : Ableton_Live_10_Suite+0x1bc1b34
00000000`0014f3d0 00000001`41bb5b5a     : 00000000`515469a0 00000000`0014f428 00000000`2a591828 00000000`9e1ef700 : Ableton_Live_10_Suite!initlive_io+0x1fb060
00000000`0014f400 00000001`41bc1b34     : 00000000`2a591828 00000000`0014f530 00000000`00000000 00000000`53c48ce8 : Ableton_Live_10_Suite+0x1bb5b5a
00000000`0014f470 00000001`40db7782     : 00000000`00487476 00000000`22957edc 00000000`6b25e2e4 00000000`43197774 : Ableton_Live_10_Suite+0x1bc1b34
00000000`0014f4a0 00000001`4218eb68     : 00000000`53c48ce8 00000000`00000000 00000000`53c48ce8 00000000`0014f610 : Ableton_Live_10_Suite+0xdb7782
00000000`0014f4d0 00000001`416d8302     : 00000000`5cbb2d60 00000000`0014f610 00000000`00000000 00000000`53c48ce8 : Ableton_Live_10_Suite!initlive_io+0x15b208
00000000`0014f570 00000001`41bc6af7     : 00000000`06161644 00000000`0000000e 00000000`00000000 00000000`0014f690 : Ableton_Live_10_Suite+0x16d8302
00000000`0014f5c0 00000001`40d673ee     : 00000000`15aa6924 00000000`53c48ce8 00000000`0014f690 00000000`0014f700 : Ableton_Live_10_Suite+0x1bc6af7
00000000`0014f670 00000001`41c55307     : 00000000`0014f7f0 00000000`06b31988 00000000`9441b6d8 00000001`45ad4c08 : Ableton_Live_10_Suite+0xd673ee
00000000`0014f6b0 00000001`41c0e81c     : 00000394`00000434 00000000`00000000 00000000`0014f8d0 00000000`00000001 : Ableton_Live_10_Suite!initAbletonIPC+0x54587
00000000`0014f720 00000001`41c0f211     : 00000000`0000027f 00000000`00000000 ffffffff`fffffffe 00000000`00000008 : Ableton_Live_10_Suite!initAbletonIPC+0xda9c
00000000`0014f780 00000001`41c61327     : 00000000`0014f808 00000000`0d956370 00000000`0014f8d0 00000000`00000001 : Ableton_Live_10_Suite!initAbletonIPC+0xe491
00000000`0014f7d0 00000001`41c656e6     : 00000000`0d956370 00000000`0629ab30 00000000`0629ab30 00000000`000e0000 : Ableton_Live_10_Suite!initAbletonIPC+0x605a7
00000000`0014f980 00000001`41c6bd5c     : 00000000`00000001 00000000`000e0001 00000000`004503a8 00000000`00000008 : Ableton_Live_10_Suite!initAbletonIPC+0x64966
00000000`0014faa0 00007ffd`a33a5c1d     : 00000000`0014fc18 00000001`40000000 00000000`00000000 00000000`00006010 : Ableton_Live_10_Suite!initAbletonIPC+0x6afdc
00000000`0014fad0 00007ffd`a33a5612     : 00000000`00d41450 00000001`41c6bcf0 00000000`004503a8 00000000`0014fe48 : user32!UserCallWinProcCheckWow+0x2bd
00000000`0014fc60 00000001`41c26f06     : 00000001`41c6bcf0 00000000`00000000 00000000`00000000 00000000`0014fdb0 : user32!DispatchMessageWorker+0x1e2
00000000`0014fce0 00000001`416afca9     : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00001fa0 : Ableton_Live_10_Suite!initAbletonIPC+0x26186
00000000`0014fea0 00000001`4157fd73     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Ableton_Live_10_Suite+0x16afca9
00000000`0014fef0 00007ffd`a36c7c24     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Ableton_Live_10_Suite+0x157fd73
00000000`0014ff30 00007ffd`a502d4d1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`0014ff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


SYMBOL_NAME:  Ableton_Live_10_Suite+8b1b22

MODULE_NAME: Ableton_Live_10_Suite

IMAGE_NAME:  Ableton Live 10 Suite.exe

STACK_COMMAND:  ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_WRITE_c0000005_Ableton_Live_10_Suite.exe!Unknown

OS_VERSION:  10.0.18362.1

BUILDLAB_STR:  19h1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  1.0.0.1

FAILURE_ID_HASH:  {b5b87573-dea0-3dd7-1b04-5c3bde0dd978}

Followup:     MachineOwner
---------

******************************************************************************************************************

AND:

Microsoft (R) Windows Debugger Version 10.0.20153.1000 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\justg\AppData\Roaming\Ableton\Live Reports\Ableton Crash Report 2021-01-25 143822 Live 10.1.30\Crash\Live_10.1.30_2020-10-27_fc0fea66dc_2021_01_11__09_51_55.dmp] User Mini Dump File: Only registers, stack and portions of memory are available ************* Path validation summary ************** Response Time (ms) Location Deferred srv* Symbol search path is: srv* Executable search path is: Windows 10 Version 19042 MP (12 procs) Free x64 Product: WinNt, suite: SingleUserTS Personal Edition build lab: 19041.1.amd64fre.vb_release.191206-1406 Machine Name: Debug session time: Mon Jan 11 09:54:55.000 2021 (UTC - 8:00) System Uptime: not available Process Uptime: 0 days 0:03:02.000 ................................................................ ................................................................ ................................................................ ................................................................ ................................................................ ......................... This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr. (3b94.1404): Access violation - code c0000005 (first/second chance not available) For analysis of this file, run !analyze -v ntdll!NtGetContextThread+0x14: 00007ffc`454cdde4 c3 ret 0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* Unable to load image C:\Windows\System32\DriverStore\FileRepository\u0360518.inf_amd64_bb1458fc01b97b57\B360357\atio6axx.dll, Win32 error 0n2 *** WARNING: Unable to verify timestamp for atio6axx.dll *** WARNING: Unable to verify timestamp for atidxx64.dll *** WARNING: Unable to verify checksum for ReWire.dll *** WARNING: Unable to verify timestamp for amdihk64.dll *** WARNING: Unable to verify checksum for focusritepcieasio64.dll *** WARNING: Unable to verify checksum for WrapPersist64.dll *** WARNING: Unable to verify checksum for MaxPlug.dll *** WARNING: Unable to verify timestamp for atiumd64.dll *** WARNING: Unable to verify checksum for Pink_VST.dll KEY_VALUES_STRING: 1 Key : AV.Dereference Value: NullClassPtr Key : AV.Fault Value: Read Key : Analysis.CPU.mSec Value: 2062 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on DESKTOP-AC2AQHC Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 10703 Key : Analysis.Memory.CommitPeak.Mb Value: 348 Key : Analysis.System Value: CreateObject Key : Timeline.Process.Start.DeltaSec Value: 182 Key : WER.OS.Branch Value: vb_release Key : WER.OS.Timestamp Value: 2019-12-06T14:06:00Z Key : WER.OS.Version Value: 10.0.19041.1 Key : WER.Process.Version Value: 1.0.0.1 ADDITIONAL_XML: 1 OS_BUILD_LAYERS: 1 NTGLOBALFLAG: 4000 PROCESS_BAM_CURRENT_THROTTLED: 0 PROCESS_BAM_PREVIOUS_THROTTLED: 0 CONTEXT: (.ecxr) rax=0000000052289f40 rbx=0000000000000001 rcx=000000002bf4df20 rdx=0000000000000000 rsi=0000000000013cc0 rdi=0000000059212020 rip=000000005a11a691 rsp=000000000014ed00 rbp=000000000014ed69 r8=0000000000000030 r9=000000000014ec50 r10=0000000000000000 r11=0000000000000246 r12=0000000052371050 r13=0000000059212020 r14=00000000ffffffff r15=0000000000000000 iopl=0 nv up ei pl nz na po nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206 BigBangDrums16Out_2_x64+0x3a691: 00000000`5a11a691 498b4808 mov rcx,qword ptr [r8+8] ds:00000000`00000038=???????????????? Resetting default scope EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 000000005a11a691 (BigBangDrums16Out_2_x64+0x000000000003a691) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000000000000038 Attempt to read from address 0000000000000038 PROCESS_NAME: Ableton Live 10 Suite.exe READ_ADDRESS: 0000000000000038 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000038 STACK_TEXT: 00000000`0014ed00 00000000`00000001 : 00000000`00000001 00000000`007f7f7f 00007ffc`30b667f6 ffffffff`fffffffe : BigBangDrums16Out_2_x64+0x3a691 00000000`0014ed08 00000000`00000001 : 00000000`007f7f7f 00007ffc`30b667f6 ffffffff`fffffffe 00000000`00000000 : 0x1 00000000`0014ed10 00000000`007f7f7f : 00007ffc`30b667f6 ffffffff`fffffffe 00000000`00000000 00006010`00000000 : 0x1 00000000`0014ed18 00007ffc`30b667f6 : ffffffff`fffffffe 00000000`00000000 00006010`00000000 00000000`00000000 : 0x7f7f7f 00000000`0014ed20 00007ffc`30b665c4 : 0000149d`18ddae84 00000000`0000041c 00000000`00000000 00000000`0009063a : comctl32!CToolTipsMgr::ToolTipsWndProc+0xc6 00000000`0014eee0 00007ffc`44d6eb96 : 00000000`00000001 00000000`00000001 00000000`00000000 00000000`00006010 : comctl32!CToolTipsMgr::s_ToolTipsWndProc+0x74 00000000`0014ef20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000201 00000000`00000043 : user32!UserCallWinProcCheckWow+0x636 SYMBOL_NAME: BigBangDrums16Out_2_x64+3a691 MODULE_NAME: BigBangDrums16Out_2_x64 IMAGE_NAME: BigBangDrums16Out 2_x64.dll STACK_COMMAND: ~0s ; .ecxr ; kb FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_BigBangDrums16Out_2_x64.dll!Unknown OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 2.3.0.11 FAILURE_ID_HASH: {d793a72e-9fd0-2b67-dbdc-20f5373f5f5a} Followup: MachineOwner ---------

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I am having the exact same issue with the same error, it can be different VSTs implicated each time or just Ableton itself. I also checked the DMPs. Funny that you posted this yesterday, I wonder if this has to do with a recent update.

Does the ableton process hang after crashing and refuse to terminate?

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Not so much with the hanging. I thought one time it was, but it might have been the splash screen with "do you want to recover your work" hiding behing latencymon or something.  What definitely does happen, every time, is automatic crash on reopening, unless I start live with the audio engine off. This is super annoying because I have to power down my monitors, turn off my interface, open live, save project, turn on audio engine, etc...  If Ive just saved,, in anticipation of a crash, I can say "no" to recover my work, then turn off audio engine in live pref, then open project, turn on audio engine.  It is so obnoxious. It got to be so bad that I was actually worried I would significantly lessen the lifespan of my Clarett 8preX from constant power cycling.

How many .dmp are in your crash logs? I'm wondering if the key to this might be in the older .dmp files that are included in my crash reports? Also considering a clean windows install when Live 11 comes out. I just don't get why big_bang_drums .dll is holding onto memory anyways. It doesn't even exist in my system, so how is it being called up?

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There are about 8 dmgs in each crash report zip.

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Exact the same error as yours. Saved project loaded with several plugins and I'm not able to reopen them. I'm with an Audient iD14 mkII

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Mine is also hanging. I have to restart as clicking on the end task also doesn't work. When I open it again, it starts all over again with the hang.

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Hi, any news? since L 10.35 update crashes have been consistent. 

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Last updated March 14, 2024 Views 1,681 Applies to: