A problem with your hardware caused Windows to stop working correctly.

Hi All

I am going quietly nuts over the following. I am not using the beta versions of Wiindows 10 available in Windows Insider. The problem has occurred several times since last week I installed the latest cumulative update for Windows 10 version 1607, build 14393.351


A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: ab
Parameter 1: 1
Parameter 2: 790
Parameter 3: 1680
Parameter 4: f0000000b
OS version: 10_0_14393
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.14393.2.0.0.256.48
Locale ID: 3081

My computer is a Toshiba Laptop P50T.  16 BG RAM, Intel 7 processor, plenty of hard drive space!  sfc /scannow and DISM scan health report no problems. No signs of viruses with 2 full scans (Windows Defender and MalwareBytes.)

I have had 2 kernel power system Event 41 critical errors during the last 7 days that this problem has occurred. The task category is 63. There are no problems shown in device manager.

Any help would be appreciated. Thanks in advance!

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Hi Bert,

It appears that you have already run SFC and DISM scan to troubleshoot the issue.

In this case, you may refer to this link to troubleshoot it further. If still no luck, our next step would be to perform Hardware Diagnostics with your Original Equipment Manufacturer's guidance as this matter is already best handled by their level of support and expertise.

Keep us posted.

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My sincere thanks for your prompt reply. It is much appreciated.

This morning, I turned my computer on and I checked reliability and found the following. This was done when the desktop screen was seen and reliability was accessed through control panel.

A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: ab
Parameter 1: 1
Parameter 2: 790
Parameter 3: 1680
Parameter 4: f0000000b
OS version: 10_0_14393
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.14393.2.0.0.256.48
Locale ID: 3081
Please notice the similarity in what I originally posted.

On checking Event Viewer no critical errors are reported for this morning. Therefore, it appears that the hardware error shown above is independent of Event 41.

I have run the Windows 10 hardware troubleshooter. It has nothing to report. The various Toshiba apps report nothing wrong. Not that they enable detailed testing.

I suspect that this problem occurred as a result of installing the latest Windows 10 cumulative update for version 1607. There are other reports in various news groups, but their authenticity is unknown.

Please note that Toshiba is no longer marketing computers here in Australia and their support has been downgraded.

My device manager shows a clean bill of health. 

The Toshiba web site for my model lists a BIOS update but shows this for Windows 8.1. It only shows a wi-fi update for Windows 10 which is installed. Flashing a BIOS is not my favourite occupation but I will do it if I have to.

HLS
HLS

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Hi Bert

I seem to have almost the same problem at startup & restart with my Toshiba Satellite Pro L70. 8 GB ram Intel core i7 processor.

A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: ab
Parameter 1: 1
Parameter 2: 440
Parameter 3: 970
Parameter 4: 900000007
OS version: 10_0_14393
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.14393.2.0.0.256.48
Locale ID: 3081

This error started with the install of cumulative update KB3197954

Thanks


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Hi Nicholas,

To better assist you with your concern, we would like to ask if you have already tried running our Hardware and devices troubleshooter? If not, you may click here to run the troubleshooter.

If you've already run the Windows 10 hardware troubleshooter, you might want to consider updating your BIOS to the latest version.

There's also a possibility that your computer is overheating.

If you're using a laptop, it could be a common problem. Having the computer on a soft surface blocks the air vents. Laptops should only be used on a hard surface.

If you're using a desktop, start by removing the plugs, and holding the power button for 10 seconds. Once done, open the side panel, and blow out all the dust. You may have to remove the front panel as well to clean it out.

Let us know if you have any other questions.

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Hi Ruizell & everyone

Thank you for your reply I ran the hardware and devices troubleshooter.It said made some changes that should fix your problem.restart your PC for changes to take affect.(have try there in the past with no luck)There is no BIOS update for my Toshiba Satellite Pro laptop.My laptop is on a desk & always runs cool no problem there.All drivers are up to date & the device manager has no problems. Will let you all know if there are any changes.

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Thank you for your reply.

  1. Other users of Windows 10 version 1607 are reporting the same problem. Some use desktops, others are laptop users of various makes.
  2. The problem first appeared for me after the October cumulative update was installed.
  3. There is no entry in Event Viewer corresponding to this hardware error. Very strange!  Is it a false positive?
  4. Device manager reports no problems. Nor does sfc /scannow or DISM online scan health. As well Chkdsk /f  C: reports no problems
  5. I have found that the hardware error is most likely to appear after a number of updates for Windows /Office have been installed and the computer is restarted.
  6. My computer is well ventilated as it sits on a stand designed for cooling.
  7. I have run the Windows hardware troubleshooter. No problems detected. I have also run the Toshiba troubleshooters.
  8. Toshiba Service Station reports no available downloads.  This does not agree with the Toshiba download pages for my model Toshiba. Getting info on what the updates are supposed to do has been difficult.  I finally succeeded today! 3 different pages give different results!
  9. There is a BIOS update for my computer. With difficulty I found what it is supposed to correct, but  nothing appears to be relevant to the problem. But if this hardware error continues I will install it with great care.  Flashing a BIOS is not my favourite occupation!
HLS
HLS

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Hi Bert

Nothing work for me. There is no  BIOS update for my Toshiba laptop.But I don`t think it would fix this. One think that did work for me was to uninstall the cumulative update KB3197954 then temporarily hide the update which you can do from the Microsoft  site. The problem then went away.But I don`t want to do this. How to temporarily prevent a Windows Update from reinstalling in windows 10 

http://support.microsoft.com/en-us/kb/3183922


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Hi Bert

Nothing work for me. There is no  BIOS update for my Toshiba laptop.But I don`t think it would fix this. One think that did work for me was to uninstall the cumulative update KB3197954 then temporarily hide the update which you can do from the Microsoft  site. The problem then went away.But I don`t want to do this. How to temporarily prevent a Windows Update from reinstalling in windows 10 

http://support.microsoft.com/en-us/kb/3183922


Hi all

I succumbed and flashed my BIOS to the latest available version. It took 1 hour and 20 minutes for Windows to configure the BIOS update and update itself. Not impressed with this!

This morning after turning my computer on, I saw the same hardware error in reliability history as before. Nothing in event viewer corresponding to this error. Nothing in device manager. Very annoying!

I looks to me like a false positive. Come on Microsoft. Please fix it!

HLS
HLS

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Hi everyone

Yes you are right Microsoft should fix this.It is not our PC`s causing the problem.

Thanks

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Hi everyone

Yes you are right Microsoft should fix this.It is not our PC`s causing the problem.

Thanks

Ditto the same hardware error for me.  Running 1607 OS 14393.447 Received the same error message after the Nov. 2016 Patch Tuesday updates.   This appears to be a benign problem though and not an actual hardware issue.  I have given up trying to troubleshoot it. 

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Last updated November 25, 2020 Views 19,791 Applies to: