[24H2]Bitlocker Encryption Recovery Key stuck

Windows update 24H2 just done. Now I'm not able to boot and am locked before boot it asks to enter Bitlocker encryption key..which I didn't even know existed until now. How to unlock my laptop? How does microsoft expect one to save the encryption recovery key without even knowing that it exists? My laptop company says contact microsoft but I couldn't even find an option to contact. And the chat option doesn't even work.

Please help me out as it's most urgent. Thanks in advance.

Answer
Answer
Hello Venkatesh,

Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

I am sorry that you are experiencing this issue.

Device encryption is a feature in Windows that automatically turns on the BitLocker encryption for the system drives and the key will be stored in your Microsoft account that you used during the Windows setup.

To find your recovery key, you can sign in with your Microsoft account on the link below.

https://account.microsoft.com/devices/recoverykey

Also see "Find your BitLocker recovery key" (Article for the reference)
https://support.microsoft.com/help/6b71ad27-0b8...

Device Encryption in Windows -
https://support.microsoft.com/help/cf7e2b6f-3e7...

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N
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"Men are rich only as they give. He who gives great service gets great rewards." — Elbert Hubbard.

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Last updated April 16, 2025 Views 135 Applies to: