2 Hours To Sign In

“This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again.”

My laptop has been restarting on its own and this problem has been recurring for a year now, every single day. I went to a store to get it fixed, but this still happens. The frequency is very irritating and I just lost count of it. I don’t know how to troubleshoot this. I need to work but I have to wait for 2 hours at least????

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This situation arises from a method that Microsoft uses to thwart attempts to break in to your computer.

If someone tries to log in to your account and fails, because they're trying to guess your password, and then tries again, and again and again, Windows will lock your account after X number of tries, and then make it impossible to log in, even with the correct password, for X amount of time.

You can change the number of tries before your account is locked out, and you can change the length of time before you can log in again. You can even disable that policy altogether. But you'd be missing the point: Your account is under attack, and the attackers will keep on trying to break in.

If you really want the problem to stop, you have to change your username, which probably means making a new user account. That can be very inconvenient, but it will stop the attacks.

Another nuisance caused by data breaches.

The more you understand, the more you succeed.

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Hello,
Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.
The error "This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns" appears if someone entered the password incorrectly or due to a recent Windows update the device may have restarted multiple times.
To resolve the sign-in issue, you can follow the steps below.
1. On the Windows sign-in screen, press and hold the shift key, while you select Power > Restart.


2. In the Choose an option screen, select Troubleshoot> Advanced Options > System Restore.

Image
This option takes your PC back earlier point in time. If that didn't work, you can try other recovery options like Startup Repair (or) boot your PC in safe mode.
If that didn't resolve the issue, you can try resetting your PC without affecting your Personal files. (Select Reset this PC > Keep my files and Proceed with Local re-install)
Related article for your reference:
Windows Startup Settings - https://support.microsoft.com/help/1af6ec8c-4d4...
You can also try the method shared by Emily in the discussion thread below and see if it resolves the issue.
https://answers.microsoft.com/thread/97cabe77-3...
Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Support to view the article.
https://support.microsoft.com/help/855140ad-e31...
I hope this information helps. If you have any questions, please let me know and I will be happy to help you further. Best regards, Gunasekar N

________________________________________________________

Indian Standard Time (IST) UTC+05:30
"Men are rich only as they give. He who gives great service gets great rewards." — Elbert Hubbard.

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Hello,

See if this fix helps you:

https://www.kapilarya.com/fix-this-sign-in-option-is-disabled-because-of-failed-sign-in-attempts-or-repeated-shutdowns

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

---------------------------------------------------------------------------------------

Microsoft MVP (Windows IT Pro), since 2014 · Windows Insider MVP, since 2016 · Windows Help (www.kapilarya.com)

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I tried to fix the settings last night but I couldn’t because one minute after I successfully logged in, my laptop restarted itself and yeah. Turns out, it wasn’t a hacker, but my kittens were playing on my study table while I was asleep and they played with the keyboard.

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Tried this but still not working.

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I am sorry that you are still experiencing issues.

In this situation, you can try clearing the TPM Cache on BIOS and see if it helps.

1. Turn off your computer and restart it, entering the BIOS Utility setup window.
2. Navigate to the Security tab and locate the TPM (Trusted Platform Module) or Intel PTT settings.
3. You should see an option to "Clear TPM" or "Reset TPM." Select this option and press Enter.
4. Confirm your decision to reset the TPM by selecting "Yes" or "OK."
5. Save your changes and exit the BIOS. Your laptop should now reboot.

Refer to your PC manufacturer's website or the documentation to see how to clear the TPM memory in your device.

Important: Clearing the TPM Causes you to lose all created keys associated with the TPM, and data protected by those keys, such as a virtual smart card or a login PIN. Make sure that you have a backup and recovery method for any data that is protected or encrypted by the TPM.

Let me know if you still need more help.
________________________________________________________

Indian Standard Time (IST) UTC+05:30
"Men are rich only as they give. He who gives great service gets great rewards." — Elbert Hubbard.

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I’m currently navigating around BIOS but I still couldn’t find TPM in Security or Advanced tab.

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Hi,

May I please know the make and model of your computer?
________________________________________________________

Indian Standard Time (IST) UTC+05:30
"Men are rich only as they give. He who gives great service gets great rewards." — Elbert Hubbard.

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I did what you suggested and it didn't work. Then I went to the link you added from Emily and I'm still having the same problem to many failed attempts when I have it set at 0, changed my pin to make sure it is for sure correct. After doing what she suggested I was able to at least bypass the pin portion and use my Microsoft password. Once I do this a window pops up Driver: wdcsam64.sys can not load on this device. I try to follow the prompts to "turn off the memory inegrity" but it asks for my pin which I put in correctly then gives me the same stupid lock out for 2 hours I try to use my password and it wont let me do that either. I'm to the point where would factory reseting it completely and losing everything I'm ok with. Would this even solve my issue? Help please I'm at my wits end

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Last updated April 15, 2025 Views 468 Applies to: