0x80092004 error while installing updates

    Original Title - 80092004

    I can't install KB973687 or KB976470. I get error code 80092004

Answer
Answer

Hi AnnJo,

 

1. Which operating system is installed on your computer?
2. Since when are you facing this issue?

3. Do you get the error only for the two updates you have listed?

 

Method 1:
You may refer to the below link and check if the troubleshooting steps provided assist you -
http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-problems-with-installing-updates

 

If you are using Windows7 then you may use the windows update troubleshooter and check if it lists and resolves any issues -

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

 

Method 2:
You may also refer to the below provided link and check if resetting the update components lets you install the update -
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

 

Method 3:
You may try manually installing the updates from the below links for Windows Vista and check if you can install them properly without issues-

http://www.microsoft.com/downloads/en/details.aspx?FamilyId=8b885659-149b-45eb-a9c3-c58f94e19aa9&displaylang=en

http://www.microsoft.com/downloads/en/details.aspx?FamilyId=9eeef2fd-1657-4f2e-8130-d52ef39764f1&displaylang=en

 

Hope this helps.

Thanks,
Meghmala – Microsoft Support

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Question Info


Last updated September 29, 2020 Views 19,126 Applies to: