Create a recovery drive. Win 10

I have installed Win 10 and am trying to create a recovery drive.

The method I am using is as follows:

>Control Panel.


> Create recovery drive.

The computer starts the process until I receive a message of the minimum size of the USB.

A 8GB Toshiba USB is inserted but not shown or recognized. The Next box is greyed out.

I have tried inserting the USB key at this point but it is still not shown or recognized.

I have tried un-ticking The Copy System files box. This did not help.

This method worked OK on a notebook computer with a similar USB device a few days.

Any assistance would be appreciated.



Question Info

Last updated November 2, 2019 Views 3,255 Applies to:


Thank you for posting your query in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way


Follow the steps below and check if that resolves the issue.

Method 1:

Follow these steps to run the windows in built troubleshooter:

a)      Write Troubleshooting in the search box and hit enter.

b)      Click on Troubleshooting tab.

c)      Click on view all option on the upper left corner.

d)      Select the Hardware and Device options from the list.

e)       Click Next to run the Hardware and Device Troubleshooter.

Method 2:

Please follow the below steps and check if it helps.

1.     Right click Start, and then click Control Panel.

2.     Select System, and then click on Device Manager.

        Note If Control Panel is in Classic View, double-click System, and then click Device Manager.

        If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

3.     In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller,

        From the context menu that appears, click on the following and check if it helps to resolve the issue.

        A) Update Driver Software

        B) Uninstall 

  • Update Driver Software to update the driver of the selected USB controller. On the displayed box, click Search automatically for updated driver software to make the Windows to search for the updated driver from the Internet.
  • Uninstall to uninstall the driver. Then, restart your computer and Windows will reinstall all USB controllers automatically.
    Check if at all there is an exclamation mark along the driver, it suggests issues with the driver installed.

4.     Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

If you still face the same issue then you may check for the updated USB device drivers using windows update.

Install and Update drivers in Windows 10


As an additional resource, please refer to the below links and check if it helps.

Install USB 3.0 and other USB devices

Note: Links relevant to Windows 8.1 also applies to Windows 10.

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

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