Remix 3D Preview: Frequently Asked Questions

Remix 3D Preview (


  1. Q: Do I need a Microsoft Account to get the Remix 3D Preview?

    A: Yes, a Microsoft Account (MSA) is required to sign up for the Preview and access the site.  You must also be at least 13 years old and have your account set to US, UK, Canada, Australia or New Zealand.

  2. Q:  What if I cannot sign in with my MSA and I receive an error: “Well that wasn’t supposed to happen”?

    A:  You should attempt to re-enter your MSA and password and then follow standard MSA troubleshooting steps.

  3. Q:  What if I cannot sign in with my MSA and I receive an error: "Sorry, this account isn't eligible for the Preview."?

    A:  If you receive this message, your MSA account does not meet our age requirements. You must be at least 13 years old to sign up.

  4. Q:  What if I cannot sign in with my MSA and I receive an error: "Sorry, right now we're only available to accounts with locations set to US, UK, Canada, Australia, or New Zealand."? 

    A:  If you are NOT located in one of the supported countries, the Preview is not available for your location yet. We will be expanding to other locations soon, keep checking back!  Otherwise, check the country associated with the MSA, not the device’s physical location. Follow standard Microsoft account troubleshooting to see if your profile is set to the correct location or try using another Microsoft account. 

Getting Started

1.  Q:  What is Remix3D Preview? / What is the 3D community?

A: is your online home for 3D content and community. Connect with other creators.  Get inspired by what you see and compile a curated board of favorite content.  You can even showcase your own work and use digital lineage to ensure that you get credit as a creator or contributor.

2.  Q:  How do I discover new models from the community?

A:   Find new models by signing in with your Microsoft Account and then checking out the Discover page! There, you'll find curated content from the community staff, starter kits, 3D essentials--plus stuff we're loving will be featured in the spotlight.

If you have something more specific you're looking for, go to Search and see if the community's got it!

3.  Q:  How do I interact with models on the site? Can I see them from all sides?

A:   You can orbit around, pan across, or zoom in or out of models using your mouse, a touch screen, or a stylus pen!

Use your mouse:

To orbit: Left click, hold and drag to orbit around your model.

To pan: Right click, hold and drag left and right to pan your model.

To zoom: Scroll your wheel up or down to zoom in or out.

To reset: Double click to reset your view.

Use your touch screen:

To orbit: Press and drag to orbit around your model.

To pan: Use two fingers and drag left and right to pan across your model.

To zoom: Pinch in or out to zoom.

To reset: Double tap to reset your view.

Use your pen:

To orbit: Press and drag your pen tip to orbit around your model.

To pan: Hold your pen’s right-click button and drag left and right to pan across your model.

To reset: Double tap your pen to reset your view.

Use your keyboard:

To orbit: Use the arrow keys to orbit around your model.

To pan: Use Ctrl+ the arrow keys to pan across your model, or the W,A,S,D keys.

To zoom: Use PgUp or PgDn to zoom in and out from your model, or + and - on your NumPad, or Alt+ the up and down arrows.

To reset: Press the Home button to reset your view.

4.  Q:  How do I engage with the community?

A:  The best way to engage with the community is by liking and commenting on models you love! You can also use the comments space to give praise, ask questions about models, or make suggestions.

See something you like? Add it to one of your boards by selecting the Add to board button. From there, you can add the model to one of your existing boards, or create a new board right from the dialog box.

5.  Q:  What is a board?  How do I make one?

A:  Boards are a great way to keep your ideas organized. Create a school project board, a board for all sea monsters, or just use the default Save for later board to collect favorites from the community.

To add a new board:

1.  Go to My stuff from main navigation

2.  Select + New board 

3.  Add some details--a name is required! 

4.  Hit Save 

6.  Q:  How do I edit my board's name, description, tags, or privacy settings?

A:  You can always edit your board details. Go to My stuff, then select the More menu (it should be 3 little dots) on the board you want to edit. Then, select Edit board.

From there, change any details you want. If you'd like to make your board private, select My eyes only. A lock icon will appear on all of your private boards.

7.  Q:  I'm in the Preview, how do I get started and upload my first model?  I don't have any 3D models!

A:   First time with 3D? Getting started is easy. Browse the Discover page of the community and find something that you'd like to work on. Or, search for stuff in the search bar, like "buildings”, "hats”, or "elephants”.  Once you find something you like, open it in Paint 3D Preview and make it your own! You can add 3D objects, stickers, or a picture in the backdrop.

When you're ready to publish, go to Menu > Publish.

8.  Q:  How can I add my models to the community? / What file formats do you support / can I upload?

A:   You can add models to the community by selecting Upload from the main navigation bar!  We support the following 3D file formats: FBX, STL, 3MF, and OBJ. 

9.  Q:  What are filters and lighting and what do they do?

A:   Filters and lighting help change how your model shows up in the community. Filters are used to add an overall effect to your model, while lighting can help light up different focus points.   You can edit these while preparing your model to be published. Filters and lighting will affect your model's thumbnail image and the way it shows up in the interactive model viewer on the site.

10.  Q:  I just uploaded my model, where is it?

A:  Nice! Models you've just uploaded will appear in My stuff. Go to My stuff, then select the Models tab to see your work.

11.  Q:  How do I edit what I've published?

A: To edit your filter, thumbnail positioning, or even your model's name, tags, or description, just go to the model you want to edit, select the more menu (it should be 3 little dots), then select Edit.

12.  Q: How do I make my models easy to find?

A:  By adding a detailed description of your model and descriptive tags, you'll make your model easier to find within the community.

13.  Q: How do I edit my own model / re-mix some else’s model?

A: To edit a model in the community, first select the model and go to the model details page. From there, select Open in Paint 3D (it should be a little Paint palette icon) and get started. (Note: in order to use Paint 3D, you must be running the Windows 10 Creator Update.)

It starts your workspace off with a 2D backdrop that you can paint, drop an image onto, or remove all together. It's up to you.  Your backdrop will then be part of your model when you publish it to the community!

Note: When you like the changes you've made, you'll need to re-upload the model to the community. Once your model is ready to publish, go to the menu in Paint 3D then select Publish.

14.  Q:  How do I delete a model?

A:  To delete your model, go to the model details view, select the more menu (it should be 3 little dots), then select Delete.  If it is not your model, select Report and tell us why you believe this model should be removed.


1.  Q:  Can I edit my profile name / image?

A:  We currently don't support this feature, but we are adding new features constantly. 

2.  Q:  What file formats do you support / can I upload?

A:   We currently support the following 3D file formats: FBX, STL, 3MF, and OBJ.  FBX and OBJ are very popular 3D file formats, supported by many software packages. 3MF and STL are 3D printing file formats.

3.  Q:  How many models can I upload? / What is the model upload size limit?

A:   You can only upload one model at a time--but the sky's the limit for how many you'd like to publish to the community!  Our current upload file size limit is 64MB.

4.  Q: What rights do I retain for models that I upload?

A: Once you publish a model to our community, you are joining a large network full of 3D models and the people who create them. As soon as a model has been uploaded, all members of the Preview can open it from the community and make it their own!

For more, check out our Terms of use:

5.  Q: How do I make my models private? / How do I make sure others can't download my model?

A: Sorry, you can't make your models private, but you can delete them by opening your model, selecting the More..., then selecting Delete.

6.  Q:  Can I charge people for my models?

A: Sorry, right now we don't support selling models. This Preview has been designed as a free and open space for sharing 3D models in a community.

Is this a feature you'd like to see? Let us know by sending feedback!

7.  Q: I found some content I think is inappropriate. How do I tell you about it?

A: Every member has an important role in keeping our community safe.  If you see something that you think might violate our Rules & Guidelines or Terms of Use, please let us know. Our built-in reporting option makes this fast and easy to do. Our moderation team reviews all reports and removes content that doesn’t follow our guidelines.

1.  If inappropriate content appears, click More … and then click Report. 

2.  The Report this model box appears. Click the arrow to expand the list and Select a Reason. In the Details box, type the necessary information about your report, and then click Submit.

8.  Q: My account is suspended. What happened?

A: Our rules and guidelines are in place to help ensure a safe experience for everyone. If these policies are repeatedly or deliberately violated, we may act to protect the community by disabling an account. Your account may have been disabled because your activity in the community violated these Rules & Guidelines orTerms of Use. Please review these policies to learn what conduct and content is acceptable in the community. 

9.  Q: My model was removed. Why?

A: Your model may have been removed because it did not comply with our Rules & Guidelines. We understand that people have different ideas about what’s appropriate to share in the community, so we’ve created these Rules & Guidelinesto keep the community safe and fun for a variety of audiences.

10.  Q: How do I report a potential copyright issue?

A: Microsoft respects the intellectual property rights of others. If your copyright or trademark is being infringed, you can notify us at  

Known Issues

  1. Q:  I am trying to publish to the community but I am getting “64MB upload limit error”.  What should I do?

    A:  Try reducing the size of your model, perhaps removing some components to simplify down.

  2. Q:  I am trying to publish to the community but I am getting “Cannot connect at the moment try again later” error.  What should I do?

    A:  Check network connection, try rebooting.


Discussion Info

Last updated December 3, 2020 Views 7,004 Applies to: