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Your organization is marked for removal. 

Hi there,

I cannot properly sign into my 365 email account. When I try through he portal it comes up with a "My Account" page with settings and the like, and when I try using a direct link the the inbox I revise the following...


Your organization is marked for removal. If this state is unexpected then please contact Office 365 Support.

X-ClientId: 1E945E076CBD43ECB34C8D3608A930A6
X-OWA-Error: Microsoft.Exchange.Data.Storage.TenantAccessBlockedException
X-OWA-Version: 15.1.511.11
X-FEServer: AM2PR07CA0010
X-BEServer: AM2PR01MB0850
Date: 6/10/2016 9:27:08 PM

I can only assume that a license has expired or something, however I believe this account was registered with a one off upfront fee so I am confused, also there is no link to billing and online technical support does not work as the system doesn't recognise my account

How can I solve this?
Thanks.
Ollie

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Hi Ollie,

Based on the error message, the issue may be related to your Office 365 subscription status.

Could you please provide us with the detailed tenant information via the private message so that we can contact relevant team and further assist you? If you are not an admin then please involve your Office 365 admin to get the information.

Please click on the link below to access your Private Message：https://community.office365.com/user/conversations

Thanks,
Chris

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Hi Chris,

Thanks for getting back to me so quickly.

I've received your private message but can't see the button to be able to send the reply (I'm on Safari - mac)... Can you help with that too?

Thanks,

Ollie

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hi ollie,

i understand that you can’t see the button to send the reply. since you are using safari on your mac, please try using a different browser such as chrome, firefox to access the link to see if you can see the button to reply the private message.

if you are not able to use other browsers or you still cannot see the button, please send us a screenshot for further checking.

to upload a screenshot, please click use rich formatting > the insert/edit media button.

thanks,
mouran

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Hi Ollie,

Thanks for the update in the private message. I’m glad to hear that the issue was resolved after you contact the admin. You are always welcome to post a new thread when you need any other assistance when using Office 365.

Thanks,
Chris

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Hi there

I am having the same problem as Ollie in that I received a message this morning that my organisation is marked for removal. My major problem is that someone else set my account up for me. I have therefore not received any notifications that my subscription was about to expire. I have no idea how to rectify this and am in dire straits as I have urgent work to do and no email...

Please could someone urgently assist!

Many thanks

Lauren

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I am having the same problem, can you pls assist?

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Hi Hartej,

As Chris said above, when this error message occurred, the issue could be related to your Office 365 subscription status. So please send the detailed Office 365 account address to us for further research. To protect your privacy, I have sent you a private message to collect the information. You can access it via the link below:
https://answers.microsoft.com/en-us/privatemessages/list

Regards,
Yang

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HI Yang, thanks for your assistance my email address is hartej.sandhu@v*****.com

Can you confirm what other info you require?

My partner also uses a [Removed by moderator] email and is facing the same issues.

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i have not received any private message from you Yang?

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Hi Hartej,

I have checked your account and found that the account has not been assigned an Office 365 license. So I would suggest you contact the admin of your Office 365 tenant to assign one license to you. Here is an article about assigning license:
https://support.office.com/en-us/article/Assign-or-remove-licenses-for-Office-365-for-business-997596b5-4173-4627-b915-36abac6786dc

Regards,
Yang

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Last updated May 11, 2024 Views 10,835 Applies to: