After owning Surface Pro 4 less than two years I was informed by the local Microsoft store that there is nothing that they can do. The unit does not power up. In other words, dead. Read all the nightmare stories currently going in web including legal law suits for Surface Pro 3. Consumer reports puts all Surface units in worst pad to purchase at 25% failure and yet Microsoft is refusing to acknowledging responsibility - unacceptable behavior. I am sorry to say that I have been a loyal customer since "EISA" days (only us elders do remember the fight against the big blue). You, Microsoft to my maze and disgusted have become the new 'Blue'. Man up to your clients and do the right thing now.